Director, Product Management - USIC Locating Services, LLC

Location: 9045 River Road, Indianapolis, IN 46240

A hybrid schedule is open to consideration. Please note the travel requirements below.

Company Overview

Performing over eighty million utility locates annually, USIC is the most trusted name in underground utility damage prevention and protection. USIC provides a full suite of public and private utility services throughout the United States, with advanced offerings and superior technology to meet every underground utility damage prevention and protection need.

Our mission is to deliver quality, efficient, safe, and innovative solutions to protect our partners’ infrastructure and critical assets.

Summary

USIC is seeking a seasoned and strategic Director of Product Management to lead our product initiatives and the productization of our portfolio. In this role, you will drive the development and enhancement of our service offerings, ensuring alignment with market demands and customer needs. In this role, you will be responsible for overseeing the entire product lifecycle, from ideation to launch, connecting and driving pricing initiatives to drive profitability and market competitiveness. The ideal candidate will have a strong background in product management within industries such as utilities, construction, or field services, with a focus on optimizing operational efficiency and customer experience. This role will report to the SVP, Sales and Revenue Operations, and will work across the organization with all functions to lead our product portfolio and corresponding strategic initiatives. They are a trusted advisor to the business and serve as a strategic leader within the Sales and Revenue Operations organization.

The ideal candidate has a background in Sales, Marketing, or Revenue Operations and experience implementing strategic programs in large, matrixed organizations.

Responsibilities

• Lead the development and execution of the product roadmap tailored for field labor services, in alignment with company goals and market trends.
• Collaborate cross-functionally with operations, sales, marketing, and regulatory teams to define product requirements and ensure successful service delivery.
• Work closely with technology teams to operationalize product offerings through our technology solutions for ease of tracking, delivery, and billing.
• Conduct market research, competitive analysis, and customer feedback to identify opportunities for service enhancement and innovation.
• Collaborate with commercial teams to develop effective go-to-market strategies for new service offerings and geographical expansions.
• Define pricing positioning, messaging, and promotional strategies to drive customer adoption and retention in the B2B market.
• Ensure alignment between service value proposition, pricing strategy, and sales enablement initiatives.
• Work closely with technology teams to operationalize product offerings through our technology solutions for ease of tracking, delivery, and billing.
• Identify areas for automation, digitization, or workflow improvements to enhance service delivery and reduce operational costs.
• Drive continuous improvement initiatives to ensure our Locate services meet and exceed quality and efficiency standards.
• Work closely with other Revenue Operations team members to forecast service revenue and track performance against targets, providing insights into variances and trends.
• Partner with other Revenue Operations to conduct financial analysis and modeling to assess the impact of pricing changes on revenue, margin, and customer lifetime value.
• Champion a customer-centric approach to product development, ensuring that our services meet the needs and expectations of our clients.
• Collaborate with customer success and sales teams to gather feedback, address pain points, and enhance the overall customer experience.
• Monitor customer satisfaction metrics and take proactive measures to improve service quality and client retention, where applicable

Requirements

• Bachelor’s degree in Business, Management, Marketing, or a related field, or demonstrated relevant experience.
• 8+ years of experience in product management, preferably within industries such as utilities, construction, or field services.
• Ability to travel up to 25% of the time.
• Proven track record of successfully leading product initiatives, from ideation to launch.
• Strong analytical and problem-solving skills, with the ability to translate complex business requirements into actionable product plans.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels.
• Strong organizational skills and a high level of detail orientation with proven change management capabilities.
• Ability to work well independently and effectively leads through influence.
• Able to collaborate with other senior leaders to define and communicate a clear strategy with specific goals and measures to determine progress toward those goals. Serve as a thought partner & adviser.
• Strategic thinker with a results-oriented mindset and a passion for driving business growth in the B2B context.

We are an Equal Opportunity Employer. Veterans are encouraged to apply.