Director, Product Management - Zocdoc
New York City, NY
About the Job
Our Mission
Healthcare should work for patients, but it doesn't. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc's mission is to give power to the patient. To do that, we've built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We're 16 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission:
At Zocdoc we're building the best experience for millions of patients to find a great doctor, and more than a hundred thousand providers to grow their practices. As Director of Product, you'll drive strategy, define success and lead a group of product managers who make this happen.
You'll enjoy this role if you are…
- A strategic thinker who wants to be an active part of the leadership team
- A builder who wants to do more than optimize, and bring new products to market
- Well versed in all elements of product development, from ideation all the way through to testing and validation
- A storyteller who's passionate about vision setting, and leveraging data to validate and inform strategy
- Passionate about coaching and building strong teams, and a team culture that's inclusive, supportive, and biased towards action
Your day to day is…
- Defining and communicating a strong, clear vision for your product area
- Recruiting, leading, mentoring, and developing a team of world-class product managers to build and execute against your collective vision
- Collaborating and communicating clearly with Engineering, Design, Analytics, Marketing, BI, Sales, BD, and Business Operations to influence outcomes
- Owning and driving key business metrics such as revenue, user growth, engagement, etc.
- Implementing best-in-class product development and management practices to ensure team success
- Creating and launching healthcare-changing products and features to better help patients and providers connect
You'll be successful in this role if you have…
- 10+ years of product experience, ideally with B2B SaaS or marketplace products
- 3+ years of proven management experience in recruiting, leading and developing a team of great product managers, ideally in organizations with multiple layers
- Demonstrated experience successfully owning objective improvements in key business metrics metrics
- Action-oriented attitude and roll-up-your-sleeves mentality
- Outstanding communication and interpersonal skills for effective collaboration across diverse teams, including engineers, designers, marketers, and executives
- Analytical horsepower and a natural curiosity to solve some of healthcare's most challenging problems
- A strategic thinker with a customer focused mindset, and the ability to leverage qualitative and quantitative insights to set strategy and iterate on products
Benefits:
- Flexible, hybrid work environment
- Unlimited PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive parental leave
- Cell phone reimbursement
- In office perks including:
- Catered lunch everyday along with snacks
- Commuter Benefits
- Convenient Soho location
About us
Zocdoc is the country's leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc's Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by oursix core values. Zocdoc is a private company backed by some of the world's leading investors, and we believe we're still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We're an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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