Director, Product Operations (Hybrid, Reston, VA or Malvern, PA) - Ellucian

Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success.  We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries.  We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

Ellucian is seeking Director, Product Operations to join the Product and Technology organization. As the Director, Product Operations, you will be responsible for all aspects of Product operations.  Individual should have a strong background in Ellucian processes, solutions and tooling. This person will be tasked with leading our Ops Controlling, Ops Release Management, and Systems & Quality teams. This role will report to the VP of Strategy and Operations and will work closely with the engineering, product management and cloud teams to ensure customer and product success.

Where you will make an impact

• Serve as a trusted strategic business partner for Product and Technology leadership
• Lead efforts to produce all Product ops data and analytics for board, QBR, and other reporting as needed
• Increase productivity across Product org through robust reporting and improved transparency to key activities
• Ensure appropriate staged gates for development to drive improved consistency and quality outcomes across all solutions
• Establish process to track and manage R&D resource allocations, as well as associated investments across portfolio
• Develop framework and reporting to improve transparency to resource allocations and overall Product investments
• Drive adherence to system standards to ensure accuracy of reporting and progress
• Ensure appropriate and effective process around Product go-to-market activities and associated corporate enablement
• Lead regular key process reviews to ensure they work optimally and are driving intended outcomes
• Lead Product content management to ensure appropriate documentation and standards
• Ensure current and new tooling across Product organization are providing value and driving intended outcomes, including the rollout of SPM
• Ensure consistency of Product data across our systems of record
• Represent Product on governance and other steercos as appropriate
• Set the direction of the Ops Controller, Ops Release Management, and Systems & Quality team

What you will bring

• 10+ years of progressive engineering and/or program management experience, management experience preferred
• Demonstrated knowledge of Cloud and SaaS business strategies and operational models
• Experience working with stakeholders to drive business outcomes
• Demonstrated problem solver who can navigate ambiguity to get to the appropriate solution
• Attention to detail and commitment to driving the best results for our business
• Outstanding communication skills, written and verbal Strong knowledge of ServiceNow
• Experience setting objectives and leading teams towards achieving goals
• Self-motivated and self-starting with a desire to learn and drive growth and change

• Comprehensive health coverage: medical, dental, and vision 
• Flexible time off 
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & BrightPlan - to help you save for the future
• Parental Leave
• 5 charitable days to support the community that supports us
• Telemedicine
• Wellness
  • Headspace Care (mental health)
  • Wellbeats (virtual fitness classes)
• RethinkCare & Wellthy– caregiver supporq
• Diversity and inclusion programs which provide access to internal employee resource groups 
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
  • Education Assistance Program 
  • Professional development opportunities

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