Director, Product Operations - Spring Health

This role will be required to work out of an office location 3 days per week in New York City.

We are looking for an experienced, highly effective Director of Product Operations to lead the core operating cadences, performance management, and cross-team collaboration processes. Reporting to the Chief Product Officer, this role will act as the Chief of Staff for the Product organization, helping to cultivate a high-functioning product leadership team.

What you'll be doing:

• Oversee and facilitate key planning and decision processes for the Product organization, including solution reviews, roadmap prioritization, and annual planning.
• Identify, implement, and manage product management tools, processes, and best practices to enhance product team efficiency and effectiveness.
• Develop and monitor key performance indicators (KPIs) and metrics to track and report product performance.
• Lead cross-functional initiatives to improve product operations, including process improvements, resource allocation, and risk management.
• Directly manage a PMO with ~8 people responsible for managing major technical and product-driven cross-functional projects. 
• Collaborate with product managers, engineering, data science, design, and other stakeholders to ensure alignment and successful execution of product priorities.
• Facilitate effective communication and coordination between product teams and other departments, including report-outs of prioritization and product launches.
• Oversee the CPO and product leadership team's agenda, ensuring clear ownership and continuous follow-up on action items.
• Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders.
• Guide product development lifecycle at every stage, optimizing processes and rituals that help the team thrive.

What success looks like in this role:

• Play an instrumental role in the successful deployment of the product operating model at Spring Health.
• Implement a decision-making and communication cadence that materially improves stakeholder alignment and satisfaction while reducing reporting overhead on product teams.
• Improve the speed at which we collectively identify, organize, and deliver innovation against cross-team priorities.

What we expect from you:

• Bachelor's degree in Business, Engineering, or a related field; MBA or advanced degree preferred.
• 8+ years of experience in product management, product operations, or a related field, with a track record of success in leadership roles.
• Strong understanding of product development processes, methodologies, and best practices.
• Excellent analytical, organizational, and problem-solving skills.
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
• Demonstrated ability to manage multiple priorities and projects in a fast-paced, dynamic environment.
• Passion for mental health and a commitment to Spring Health's mission and values.
• Ability to thrive in a fast-paced environment. 

Preferred qualifications:

• Healthcare / health tech or benefits tech experience
• Hypergrowth start-up experience

The target base salary range for this position is $217,600 - $272,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Your Total Health:

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medicalaccount which is valued at $199/year per user. HSA and FSA plans available
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• 10 allocated sick days per year
• Flexible paid time off in addition to 12 paid holidays throughout the year
• Access toGympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Spring Renewal: When you hit your four-year Springaversary, you'll be awarded afourweek, fullypaid, sabbatical leave to renew and recharge. 

You And Your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

• Our People team benchmarks all salaries using theRadford Global Compensation Databasefor technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes