Director, Professional Services - ConsultNet

Contract to Hire
100% Remote (EST/CST preferred)

currently seeking a Manager of Professional Services responsible for the project lifecycle of internal company projects and customer projects. The Project Lifecyle includes capturing and coalescing requirements, requests, issues, and needs into Project Plans and Work Orders and then managing them from approval through delivery and user acceptance. In parallel with the work activities, the role is responsible for developing and maintaining customer relationships to identify and realize additional opportunities for projects to further customer success and generate additional revenue. Throughout the projects the Manager will routinely keep internal and external stakeholders and executives apprised of project status including progress, issues, time, and costs through systems and reporting.

The successful candidate should possess strong skills in identifying and articulating needs and successes criteria, and formulating executive overviews to summarize project goals and expected outcomes. Strong interpersonal and communications skills are necessary, with attention to details such as task tracking, to effectively work with business and technical project team members, executives, and key stakeholders. The ideal candidate should have experience in managing multiple projects simultaneously or PMO experience.

Requirements

• Requirements gathering and needs analysis and capturing into User Stories with Success Criteria.
• Generating and managing both Agile and Waterfall type projects.
• Generating Project Plans and Work Estimates in a timely, accurate fashion.
• Coordinating activities and information between key engagement stakeholders.
• Effectively identify and assign resources.
• Tracking and managing a variety of projects, work orders, and or strategic initiatives simultaneously, across multiple customers.
• Keeping project data and tracking up-to-date and routinely report project status, issues, and next steps at both the project and executive levels.
• Managing project related time allocations, progress, and costs to ensure the project is within expectations and raise awareness and deploy risk mitigation when necessary.
• Building and maintaining strong relationships within key customers identifying additional needs and opportunities.
• Keeping customers apprised of recent product and service updates as well as continuous reporting on their engagement.
• Validating deliverables with customers as aligned with defined expectations and success criteria.
• Assist with education and training of customers as it relates to project solutions and deliverables.
• Successfully delivering projects on time and within budget

Background:

5-8 years in a Professional Services management role

Experience with Agile and Waterfall Project Management

Proven track record in delivering project on-time and within budget

Bachelor's degree from a four-year college or technical school

Qualified Candidates Must Be:

Customer service driven

Professional and articulate over the phone

Able to work independently or receive / execute directions

A team player who works well with coworkers

Willing to work in a fast past environment

Able to travel up to 25%

Willing to work overtime when required

Salary / Benefits:

Competitive salary and benefits package, medical, vision and dental

Paid Vacation & Holidays

401(k) Plan

If you are interested in this position, please submit resume

We are an Equal Opportunity Employer

Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.

Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.

Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.

Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at www.consultnet.com .

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.