Director, Program & Change Execution - Liberty Mutual Investments - Liberty Mutual

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

The Company

Liberty Mutual Investments (LMI) manages Liberty Mutual Insurance Group’s (LMIG) global financial assets across global markets and private domains to build capital and generate income. With over $100 billion in assets under management (AUM) and a team of nearly 300 investment, finance, and operations professionals located in Boston, MA, and New York, NY, LMI offers the best of both worlds — the look and feel of a boutique investment firm with the reputation and financial strength of a global leader.

LMI has been on a transformation path to spur innovation, capitalize on deep expertise, and scale its returns on long-term flexible capital through a “one firm, one portfolio, one team” mindset. Our operating model is built on three pillars: centralized portfolio construction, asset management, and investment-enabling services. The teams are structured as Investment Business Units (IBUs) working in concert: Strategy & Asset Allocation, Risk Management, Global Fixed Income, Global Private Investments, and Global Investment Solutions. Our portfolio spans a broad spectrum of public and private asset classes, and we are committed to expanding our capabilities and our toolkit in furtherance of our mission. #LMI

The Position

• Reporting to the Head of Program Management & Business Agility Delivery of Liberty Mutual Investments (LMI), the Business Agility Delivery Leader will work directly with other leaders and managers to help the organization deliver sustainable change by getting people to accept, adopt and thrive as the organization evolves for the future. In this role, you will own organizational change management and develop business readiness plans that enable employees to execute and embrace the impact of strategic initiatives and create lasting transformation. These plans will focus on communication, changes to processes and controls as well as the design of training, desktop procedures and other job aids focused on specific initiatives.
• You will also own the Business Agility Team budget tracking and reporting, program and other metrics reporting, and responsibility for maturing LMI’s Agile Ways of Working including planning related events and ensuring ongoing learning and development. The ability to pivot to Program Management, when capacity is needed, will also be required.

Responsibilities:

• Build and drive organizational change management, and the BR plan for each significant strategic priority/program
• Facilitate the design of training, desktop procedures and other job aides
• Partner with Data & Analytics, Business Transformation and Tech on critical strategic initiative communications, including reporting out on progress made on strategic initiatives
• Assess the impact of business or organization changes on processes and controls, and provide feedback on risks and mitigations
• Foster a culture of collaboration, learning and continuous improvement within Business Agility, DAP and LMI Tech teams and across the broader LMI organization.
• Partner with LMI Tech to guide business Agile ways of working (e.g., communication, change impacts, training) to ensure consistent, impactful approach to identifying areas of improvement and preparing business stakeholders with the support and tools needed to be successful
• Program Management
• Accountable for managing portfolio of complex programs directly, including creation of program roadmap, milestones, and risks
• Lead regularly occurring SteerCo meetings with Business Leaders to align on program milestones, risks, dependencies, roadmaps, and budget
• Manage relationships with stakeholders across the broader LMI organization, including senior leaders, Product Managers, Product Owners, and Scrum Masters to drive collaboration and awareness across programs

• High level of proven business expertise needed to set clear priorities for product and understand business value impacts.
• Minimum 10 years of total experience with Business Readiness/Change Management/Program Management
• Experience in the asset management and/or insurance industry is a plus
• Proven experience with Agile practices and expectations.
• A proactive and stakeholder-centric mindset to support the organization with change management and BR
• An out of the box thinker, ready to regularly bring new ideas, with an Agile mindset
• Strong communication skills, both written and verbal.
• Ability to network, convince and negotiate with senior management and stakeholders
• Ability to build trusted relationships within BAT and with DAP, LMI Tech and business stakeholders at all levels
• Comfortable with making decisions with some level of uncertainty.

**This position may have in-office requirements depending on candidate location.**

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. 

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are proud to support a diverse, equitable and inclusive workplace, where all 45,000 employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• San Francisco
• Los Angeles
• Philadelphia