Director Service Delivery Management - CloudRay Inc

Job id: 333422

Job: Title: Director Service Delivery Management

Skills: Service Management

Role: Director - Service Delivery Management

Location - Jersey City, NJ (needs to be onsite at client 3 days a week with flexibility for additional days as needed)

Qualifications:

• Senior level stakeholder management skills with significant background in Financial Services, previous experience supporting applications in Capital Markets, Banking and/or Insurance
• 15+ years' experience supporting applications running in Unix environments and Windows environments, experience working directly with CIO's and senior business stakeholders
• 7 years of leadership experience leading large production support globally distributed teams
• Agile Software development, and experience in development projects
• Excellent Communication and Interpersonal skills (Written and Verbal)
• Flexible approach to working hours and responsibilities
• Self-driven and with an ability to work independently with minimal supervision
• Familiar with risk-based decision-making and escalations
• Previous Technology experience across technologies (Java, .Net, Oracle, Multiple Databases, Middleware)
• Proficient in MS Office (Excel, Access, and Project) skills

Responsibilities:

• Senior Service Delivery Director responsible for a globally distributed application support team
• Instrumental in driving performance and improving production stability
• Requirement to be primary face off to CIO's and senior business stakeholders
• Continually improve IT services and ensure team takes a structured and proactive approach to resolving technology problems
• Drive Best Practices among the global application teams as well as CTB (release / change management)
• Ensure compliance with all relevant internal instructions (SOX, circulars) and external regulatory requirements, including the management of operational risk
• Participate in the development of and effectively maintain the Incident management process
• Involvement in managing an agile development process (from a production perspective and run the bank)