Director SMB Sales Operations - Frontier Communications

Director SMB Sales Operations

As the largest pure-play fiber provider in the U.S., we deliver blazing-fast broadband connectivity that unlocks the potential of millions of consumers and businesses. As a Frontier employee, you will be part of our purpose of Building Gigabit America—creating the digital infrastructure that the country needs to thrive today and into the next century. Join us! Visit https://www.frontier.com/">www.frontier.com. See also Frontier’s California – Job Applicant Privacy Notice available at https://frontier-careers.com/california-applicant-privacy-notice/. 

What we’re seeking:

This leader will be charged with driving Frontier’s successful growth into new and existing territories throughout the country. They will be responsible for developing and supporting Frontier’s SMB sales talent to maximize growth for new business acquisition. This leader helps the sales teams solve the business needs of prospects by aligning those needs and objectives with Frontier solutions. Your role is critical to Frontier’s transformation strategy and will ensure SMB customer growth, experience, and market penetration targets are achieved. This leader is a superb collaborator that knows how to build close-knit, high-performing teams that include both direct team members and key members of supporting functional teams.  This leader is an exceptional coach and has a track record of developing talented individuals who have also demonstrated remarkable careers.  

We are a highly diverse, collaborative, and entrepreneurial team of innovators, on a mission to transform the way ISPs serve SMB customers today. 

You will be developing your team to exceed projected sales goals assigned to the segment. You will partner and coordinate with cross-functional teams to ensure customer touchpoints are achieved their intended purpose and meet targeted KPI’s. In this role you will be charged with bringing together Sales, Field Technicians, Engineering, Sales Effectiveness, and our Consumer counterparts to maximize SMB penetration. In this role you will be providing recommendations on systematic and process improvements to improve on time order completion and bring on more SMB customers. You will create pride in the organization and develop high-quality performers that will be considered for future leadership roles within Frontier. You will Evangelize and champion Frontier’s expansion mission, purpose, and needs internally and externally.In this in-person role, you will be required to report to either our Dallas, TX or Long Beach, CA offices to complete your work responsibilities.

What we need in you:

In this SMB operations role, you’ll need a growth mindset and curiosity as you seek innovative solutions for our SMB customers. There’s plenty to learn as we traverse new horizons, so it requires preparation, open-mindedness, and resilience. We’re confident in what we’re delivering, and we know you’ll carry that as you build rapport and problem solve.

What you’ll do:

• Proactive in adopting sales best practices and a leader in process adherence
• Comfortable speaking with C-suite about financial metrics, calculations, and assumptions in the business case
• Demonstrates market and industry knowledge and recognizes changing market trends
• Excellent objection handling and contract negotiating skills
• Ability to oversee talent development programs and efforts
• Demonstrates the ability to link corporate strategic goals to customer-facing solutions
• Strong collaboration skills and ability to work alongside multiple working groups
• Proven record of meeting/exceeding established goals
• Excellent written, presentation, and verbal communication skills
• Highly resourceful when need to overcome barriers and objections
• 10+ years previous experience in telecommunications and managing sales teams
• Applicants must have BA/BS degree from a four-year College or university, MBA Preferred 

What we offer:

Nothing is more important to our success than the team that built it. That’s why we provide benefits to keep you and your family well. Some of which we’re most proud to offer includes:

• Salary Range: $120,000 to $216,000
• 20 PTO (Paid Time Off) days + 10 paid holidays per year 
• Day one medical, dental, vision and prescription drug plan 
• 401k match of 50% on 6% of eligible compensation 
• Tuition Assistance Program 
• Personal & Work Life Balance Resources & Wellness Support Assistance 
• Employee Resource Groups 
• Same-sex spouse and domestic partner benefits coverage 
• 10 weeks of paid parental leave, & a phased return to work program for new parents 
• Up to $10k in adoption program assistance 
• 3 weeks of paid caregiver leave

What background you should have: 

• 8+ years previous experience in telecommunications and managing sales teams
• Bachelor’s degree preferred. 
• A valid state driver’s license and a clean driving record.

Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.

In our line of work, where making connections is paramount, fostering a culture of inclusion is fundamental to our values. We firmly believe in leveraging the strength of diversity to drive digital connectivity forward. If your background brings a unique perspective and value different from what we've outlined, we encourage you to apply and join us in our mission to #BuildGigabitAmerica.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.