Director - Chick-fil-A

This position requires you to be at least 21 years of age. Has a $800 insurance coverage contribution, complimentary meal during each shift, plus a 50% discount for family members. You will have access to career advancement programs, including store visits, annual Chick-fil-A Corporate trips, and numerous growth opportunities within the company.

PRIMARY OBJECTIVES

• Own the development and growth of systems that ensure a “Quick, Accurate, but Never Rushed” experience for each guest.
• Cultivate and maintain an atmosphere that positively influences the team and guests that come into contact with Chick-fil-A.
• Create and maintain systems that consistently set the highest standard of product quality.
• Foster a strong Food Safety culture throughout the restaurant.

EXHIBIT OUR MISSION AND VALUES

Develop caring leaders that serve excellent food with hustle and heart

• Excellence - We achieve the highest level of quality in everything we do and have a relentless drive to move our business forward.
• Integrity - We are committed to doing the right thing, no matter what.
• Responsibility - We show up to work ready, steward resources and minimize waste
• Growth - We are open-minded to new ideas, value coaching and personal development and know we never graduate from the basics.
• Teamwork - We value team unity by having open and honest discussions, and we respect each other, even when we disagree.
• Hustle - We take action and move with urgency and purpose.
• Hospitality - We commit to the guest being our #1 priority no matter what. We serve from the heart and strive for them to feel immediately known. We take the initiative to anticipate their needs.

FOLLOW OUR RULES OF ENGAGEMENT

• Assume positive intent
• Share needed information vs complaining
• Tone of voice and non-verbal’s are respectful (caution when using sarcasm)
• Treat each other how you want to be treated 
• Tell the truth and don't get offended when others share feedback
• Zero gossip-tell the person who needs to hear the information and leave out the others
• Choose private locations for sensitive conversations, not in front of the team or guests
• Never be threatened by the success of others, rather celebrate the wins of those around you
• Do not blame others, but take ownership

REPORTS TO: Operator

DIRECTLY LEADS:  Team Leaders & Supervisors

KEY TASKS & RESPONSIBILITIES

• Execution of systems that creates a REMARKable experience for each guest.
• Vigilant attention to the organization and appearance of the restaurant.
• Manages the equipment repair and maintenance schedule.
• Maintains a rigorous cleaning schedule for restaurant and equipment (Some Sundays for deep cleaning).
• Ensuring SAFE Daily Critical is completed two times daily
• Serves as a strategic partner on the Executive Leadership Team and attends the weekly executive team meeting; delivers reports on completed assessments and plans to address areas of opportunity.
• Facilitating all training in the restaurant, including the upkeep and follow-through of the restaurant training plan.
• Following and adhering to state labor laws, and monitoring daily hours used.
• Building a talent pipeline within the team, recognizing and developing individuals with leadership potential.
• Aligning daily practices of Back of House with Front of House and with the vision and values of the business.
• Monitors every shift (Opening, Closing) at least once weekly.
• Follows up on eRQA, SAFE, and Health Inspection findings and implements the necessary changes.
• Continuously trains and evaluates all Supervisors.
• Creates a "Continuous Improvement" culture in the restaurant (No Shortcuts).
• Partners with the Training Director to create an implementation plan for new product rollouts.
• Visits other CFA restaurants for the purpose of implementing new ideas for continued restaurant growth.
• Communicates and achieves all yearly goals in the operations section(s) of the business plan.
• Holds Supervisors (D/T and Inside Dining) accountable for completing all operations systems daily. 
• Assists Supervisors in whatever they need to be able to run their shift with the least amount of stress possible.

BEHAVIORAL EXPECTATIONS

• Be able to multitask and see the “big picture” while on shift.
• Enthusiastically and passionately lead the team.
• Represent the brand of Chick-fil-A in a positive manner at all times.
• Set an example for all employees on how business should be conducted through attitude, procedure, appearance, guest interaction, and performance.
• Display a professional appearance and posture at all times.
• Coach effectively, proactively, and consistently.
• Be committed to consistently Showing Ownership, Adhering to Brand Standards, Taking Initiative, and Communicating Clearly.

KEY PERFORMANCE INDICATORS

• Food Safety Score
• Quality Improvement Visit Score
• SAFE Daily Critical Completion Percentage
• Local Health Department Sanitation Grade
• Target Food Cost Report
• Drive-Thru Experience composite ranking
• CEM Scores in Fast Service, Attentive & Courteous, and Cleanliness
• Benchmark Productivity Report

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Salary

$20 - $25 per hour

Benefits

Flexible schedule, Employee discount, Mileage reimbursement, Health insurance, Life insurance, Profit sharing

Job Type

Full time, Part time

Schedule

8 hour shift, Weekend availability, Holidays, Day shift, Night shift