Director, Strategy & Operations, Corporate Catering - DoorDash USA

About the Team

DoorDash for Business provides meals solutions to companies, but we aren’t stopping there. Our mission is to become a premier benefits partner for executives, employees and administrators across the globe, leveraging the DoorDash platform to deliver industry-leading selection, quality, and customer service to every business customer, for every business use case. We are building an entrepreneurial, customer-obsessed, and fast moving team to create the right products and services for the future of work.

About the Role

We are looking for an experienced leader to own Catering and group solutions for DoorDash, a product portfolio that spans the Group Orders experience, large individual orders, and re-launching traditional buffet-style catering. In this role, you will define the vision, set the strategy, and lead execution for group dining solutions, accountable to both top-line and bottom-line goals. You will lead diverse cross-functional teams, innovating on all aspects of the customer experience: acquisition, merchandising/discovery/ordering, logistics, support and more. You will partner closely with teammates Product and Engineering, Marketing, Sales, Dasher/Logistics, Merchant, and Core Consumer teams at DoorDash to solve problems for our audiences. You will figure out how to get our business from here to full potential, constantly testing new opportunities to improve. You will set strategy, operate and implement, lead with empathy, and continually innovate as you build the next $10B business on DoorDash.

You’re excited about this opportunity because you will…

• Strategize. From first principles, you’ll help develop the optimal strategy for DoorDash to win catering and group solutions. You’ll identify and quantify the biggest growth levers, set goals for cross functional teams, and manage operating cadences to create accountability and maximize learnings.
• Build and launch. You will build and launch catering for DoorDash, executing across Merchant, Dasher and Consumer to ensure an incredible ordering experience, 100% reliable quality, and affordability. You will bring new features and products to market in partnership with Sales, Marketing and tech teams.
• Test, Learn and Scale. Alongside your team, you’ll formulate hypotheses for new products, programs and services to help DoorDash win large orders. You will figure out the right sequencing and prioritization for de-risking those hypothesis – and once you’ve unlocked product-market fit, you will scale what’s working.
• Collaborate. You’ll lead a highly cross-functional team to drive growth by partnering with engineering, product, design, sales, operations, finance, and marketing. You will help the team maneuver through conflicting priorities and set a clear path forward to achieve a mutually beneficial outcome.
• Lead. You’ll manage, develop and continue to build a high-performing team.

We’re excited about you because…

• You solve problems from first principles, starting with the customer. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking. You start with a clear understanding of the customer's needs and measure success based on how well we deliver on those needs.
• You’re equally comfortable operating at 10,000 feet and the lowest level of detail. You don’t hesitate to get in the weeds and work at the most basic level of detail, but you’re just as comfortable thinking long-term and inspiring a team. No job is beneath you.
• You’re unafraid of ambiguity. You don’t need a playbook. You dive into difficult problems and come up with a plan. Rapid change and learning is exciting to you.
• You’re analytical. You let data win arguments. You are an analytical thinker, able to leverage data and analytics to answer complex business questions and create a compelling narrative.
• You’re relentless. You do what it takes to win, no matter what. You are comfortable with ambiguity & embrace the challenge of having multiple paths forward and no right answer.
• You have 15+ years of experience, have owned a P&L, and have launched new products. You are a true GM and can operate across multiple functions. You’ve succeeded in high-performance cultures (in tech, operations, strategy, consulting, finance, or a related experience), you’ve led teams to achieve audacious goals, and you have successfully scaled a product or business.
• You have 10+ years of team management experience. You have a proven track record of building, developing, and inspiring diverse teams who deliver results.

Why You’ll Love Working at DoorDash

We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.

We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.

We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.

We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.