Director Technology - H&R Block

At H&R Block, we are in search of people with bold ideas who want to make a difference and help transform the company. When you come and work with us, you are joining a group that is grounded in the spirit of entrepreneurship – nimble, quick, self-starters who are drawn to try new things. We need innovators, creators and achievers who are ready to challenge and disrupt an entire industry.  

ABOUT TECHNOLOGY TRANSFORMATION AT H&R BLOCK 

One of the key enablers supporting our strategy is the underlying technology.  
 
We are investing heavily in our technology transformation moving to serverless infrastructure and cloud-native services, as well as a DevOps performance 
 
Our people are the key to our success. We are looking for bold thinkers who seek tough challenges. We encourage learning, experimenting, and exploration. If this type of innovation and learning is enticing to you and if you embrace Agile practices, we are looking for YOU! 
 
The Director of Corporate Systems role is accountable for the technology that supports all corporate functions including HR, Finance, Customer Support, , and Sourcing. Given our scale this role drives materials business outcomes and can directly affect our 50K associates. This leader needs to bring associate empathy, delivery excellence, strategic supplier management, and global leadership to the role. 
 
In this role, you will have the opportunity to lead a team of highly skilled engineers and analysts to deliver the processes and technology that keep the internal operations of the company working. The ideal candidate will have some functional knowledge, a track record of high-quality delivery, and experience leading a diverse team. 

What You’ll Do…   

• Partner with business partners to create and deliver the technology roadmap for HR, Finance, Customer Service, and Sourcing 

• Lead-leaders: coach, motivate, lead a team of experienced managers 

• Set a high bar and help teams achieve it 

• Manage large strategic suppliers including Workday, Salesforce, NICE, Microsoft and smaller operational suppliers 

• Partner across IT to understand dependencies and connect the dots on technology changes 

• Lead custom development to bring unique needs to life outside of SaaS products 

• Communicate for impact - manage a network of relationships to ensure clear communication of risks/issues/decisions/impact 

• Help the team and business partners priorities 

• Help the team solve problems by asking questions and bringing new thinking to the situation 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

1. Strategic Planning & Management 

• Plan & manage corporate systems 

• Partner with key leaders across the enterprise to help define initiatives to support HRB business imperatives 

• Work closely with executive management to drive strategic technology decisions & manage technology roadmap 

2. People Management & Leadership 

• Lead a high-performing team to deliver high-quality technology outcomes 

• Create an environment that inspires the team to create bold strategies & deliver creative solutions with measurable impact for HRB and our associates 

3. Execution Management 

• Partner with stakeholders across the HRB organization to ensure alignment of technology programs to key business imperatives & initiatives 

• Partner with other IT delivery leaders to ensure effective implementation of dependent solutions 

• Understand and drive use of enterprise technology standards and practices 

4. Delivery Excellence 

• Manage both initiatives that fall into both product work and project work 

• Manage and provide visibility to risks/issues/decisions 

• See through to the end and assess roadblocks and the long-pole-in-the-tent – manage them 

• Tell the story, bring people along the journey