Director, Third-Party Collections - Sherloq Solutions

Remote

Sherloq Revenue is looking to hire a full-time Customer Service Manager. Are you looking to work for a high-energy, fast-paced company that fosters a team environment? Do you want to work where you will be respected and valued for what you contribute? An organization with a long history in the community for over 100 years! Well, you found it. Sherloq Solutions is looking for YOU to become the next member of our team.

JOB SUMMARY

This position is responsible for guiding and directing the overall provisions of the customer service department. Specifically this position coordinates the department activities and maintains the department organizational structure. In addition, the manager is responsible for implementing, enforcing and administering federal and state employment regulations as well as corporate policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinating the activities of the Customer Service team to ensure a smooth and efficient department.
• Creating and implementing strategies that increase the department goals.
• Recruiting, hiring and evaluating staff members within the Customer Service department to ensure a sufficient number of staff members are available to handle the workload.
• Setting goals and objectives for the Customer Service team that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals.
• Running reports and analyzing data pertaining to the department and sharing with executive staff.
• Communicating with clients to build and maintain a strong working relationship.
• Communicating with the Vice President of Operations regarding performance and projections.
• Properly motivate the entire Customer Service team.
• Measure department performance with appropriate metrics.
• Provide for ongoing training of the department.
• Manage relations with employees, consumers and clients.
• Effectively lead a staff of several direct reports.
• Dealing with consumer/client complaints and other customer service issues.
• Keeping up to date with policies and procedures and implementing changes accordingly.
• Performs other duties as assigned and deemed necessary under the direction of the Vice President of Operations.

SKILLS

• Ability to manage a customer service team within a fast paced, evolving, and wide organizational setting.
• Demonstrate success in all functional areas within a fast-paced, technically focused environment is essential.
• Must be results-oriented and demonstrate strategic thinking, innovation, flexibility in dealing with changing and ambiguous situations.
• Excellent leadership skills including; excellent written and verbal communication skills, delivery of results, consultative skills, partnership skills and team building.

EDUCATIONAL REQUIREMENTS

• High School education and/or equivalent required.
• Five (5) years' customer services or medical billing experience preferred.
• One (1) year management experience.
• Knowledge of the HIPAA and State Consumer protection Laws.

We value our employees and offer amazing benefits, including medical Insurance, a 401(k) plan, generous vacation and paid-time-off (PTO), eight paid holidays, and tuition reimbursement as well as life, dental, and supplemental insurance. Our plans are designed to be both valuable and affordable. If this sounds like the right opportunity for you, apply today!

We are proud to be an EOE/AA Employer - (Minority/Female/Disabled/Veteran) - http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

READY TO JOIN OUR TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!