Dispatch / Alarm Monitoring Specialist from Collabera

Location: Remote, however needs to be in the Canonsburg area so can be on-site for trainings and meetings as needed.

Schedule: (4D a week) 10 hour shifts, Monday, Tuesday, Thursday and Friday.

Hours: 8 AM to 6 PM or 9 AM to 7 PM EST

Provides support in a 24x7x365 days/year role that monitors, tracks, and escalates Tower lighting issues to ensure company compliance with FAA/FCC notification requirements.

Monitor alarm activity from remote communications sites to ensure company compliance with FAA/FCC.

Open, track and close the filing of Notice to Airmen (NOTAM) reports with the FAA.

Open, track, and close NOC trouble tickets with the regions.

Answer incoming calls and monitor various e-mail accounts and act according to NOC procedures and processes.

Assist in the monitoring and control of headquarters building and site security.

Interface with field personnel to verify repairs and testing of lighting alarm systems.

Assist in resolution of NOC daily reports.

Basic troubleshooting and configuration of tower monitoring and lighting systems.

Notify, dispatch, and escalate network faults and emergencies adhering to MLA, SLA, FAA/FCC and NOC procedures.

Provide first contact with land owners, outside vendors, police, fire and emergency service responders.

Interface and assist with other NOC’s and their technicians during QLI’s, third party tower repairs and service outages.

High school diploma or GED

Prior customer service and/or service dispatch experience in NOC environment.

Basic telephone operation skills

Excellent customer service skills

Proficiency in MS Office programs

Skilled at completing tickets for maintenance purpose

Ability to handle multiple simultaneous calls

Knowledge of wireless communications a plus