DISPATCH ATTENDANT - South Shore Health

Job Description Summary

Under the direction of the Manager of Patient Transport and Visitor Services, the Patient Transporter will function within the guidelines of South Shore Health’s policies and procedures. The Patient Transporter provides prompt, courteous, customer service to patients, visitors and co-workers. He/She works in collaboration with other team members and ancillary departments by providing excellent service. Responsible for safe transport of patients, specimens, and equipment. He/she is responsible for the safe transport of patients via wheelchair or stretcher. This may also include the transport of patients with oxygen, IV poles and other equipment. He/she may also be responsible for carrying out dispatch services and the appropriate documentation of such services when needed.

Job Description

ESSENTIAL FUNCTIONS

1 - Transports patients in a safe, timely manner.

   a - Picks up patients and transports to designated area within 18–20 minutes as noted in log.

2 - Is courteous and professional at all times.

   a - Transporters will maintain a professional, courteous attitude toward patient, co–workers and all departments daily.

3 - Transports lab specimens from all areas (lab, ambulatory, etc.).

   a - Lab specimens will be transported with universal precautions carried out.

4 - In time of emergency, brings code cart.

   a - Immediately upon request, code cart is brought to designated unit.

5 - Discharges patients following proper procedure.

   a - Upon notification of discharge, patient is safely brought to main entrance.

6 - Transports x–ray reports, medical records and all other equipment necessary, O2, etc.

   a - Safely handles gas cylinders and safely applies patient oxygen administration devices under direct Nursing supervision.

7 - Answers the phone and dispatches services when needed, prioritizing needs of the nursing department.

   a- If covering as a Dispatcher, logs calls appropriately, as they come in over the computer.

8 - Attends mandatory in–services as required by South Shore Health & Educational Corporation.  CPR certified.

   a - Biannually attendance at in–service mandatory; i.e., CPR.

9 - Clarifies instructions and asks guidance when necessary

   a - Transporters ask for clarification on each call as needed.

10 - Accurately informs departments of patient departure and return to unit.

   a - Informs departments of patient departure as soon as possible.

11 - Procures needed supplies and equipment as needed in a cost–effective manner.

   a - Supplies necessary for the running of the department are procured daily and weekly as necessary.

12 - Monitors the safety of the behavior management patient.

   a - Checks for Blue for Behavior bar on patient room placard.

13 - Assists with maintaining a safe, clean and orderly patient environment.

14 - Maintains on–going communication with the nurse assigned to the patient.

JOB REQUIREMENTS

Minimum Education - Preferred
High school education or equivalent preferred.  You must be 16 years or older at the time of filing an application.
Minimum Work Experience
Previous hospital experience preferred but not required
Required additional Knowledge and Abilities

Ability to communicate verbally and in writing in the English language.

Ability to move or lift patients and equipment.

This position requires the candidate to be on their feet most of the shift as required.

Ability to provide a high-level of customer service to patients and staff in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.