Dispatch Communications Specialist - LifeCare Ambulance
Memphis, TN 38134
About the Job
Life Ambulance Network is seeking a qualified Dispatch Communications Specialist. The DCS reports directly to the Director of Communications in conjunction with Dispatchers. The DCS is responsible for call intake/scheduling of emergency & non-emergency transportation needs for ambulance, answering general questions, directing callers to appropriate departments and assisting field personnel.
Responsibilities:
• Answer, screen, and direct calls
• Distinguish the need for emergency or non-emergency transportation
• Arranging transport requests via the CAD system for callers while determining the level of care needed for the patients.
• Provide information and assistance for customer service inquires as needed
• Communicate with multiple internal, external departments, and EMS personal
• Aid the dispatcher as needed in relation to making phone calls, data entry and reporting.
• Provide supportive information to customers to assist them in arranging appropriate transport
• Communicates and interacts effectively and tactfully with internal & external staff, vendors and patients.
• Attends and participates in departmental meetings and in-services as directed.
• Ensuring HIPAA guidelines, as well as client and employee privacy, are met with the highest level of discretion.
• Other duties as assigned by Director of Communications
Position Requirements:
• Pleasant, professional phone manner & customer service
• Detail oriented
• Computer & typing skills
• Ability to excel in high-stress environment
• Adapt to frequently changing policies
• Ability to learn policies and procedures for facilities and recognizing when to apply them.
• Medical background a plus
• EMD or EMT certification preferred
• Day/Night/Weekend availability as needed or required