Dispatch Communications Specialist - LifeCare Ambulance

Life Ambulance Network is seeking a qualified Dispatch Communications Specialist. The DCS reports directly to the Director of Communications in conjunction with Dispatchers. The DCS is responsible for call intake/scheduling of emergency & non-emergency transportation needs for ambulance, answering general questions, directing callers to appropriate departments and assisting field personnel.

Responsibilities:

• Answer, screen, and direct calls

• Distinguish the need for emergency or non-emergency transportation

• Arranging transport requests via the CAD system for callers while determining the level of care needed for the patients.

• Provide information and assistance for customer service inquires as needed

• Communicate with multiple internal, external departments, and EMS personal

• Aid the dispatcher as needed in relation to making phone calls, data entry and reporting.

• Provide supportive information to customers to assist them in arranging appropriate transport

• Communicates and interacts effectively and tactfully with internal & external staff, vendors and patients.

• Attends and participates in departmental meetings and in-services as directed.

• Ensuring HIPAA guidelines, as well as client and employee privacy, are met with the highest level of discretion.

• Other duties as assigned by Director of Communications

Position Requirements:

• Pleasant, professional phone manner & customer service

• Detail oriented

• Computer & typing skills

• Ability to excel in high-stress environment

• Adapt to frequently changing policies

• Ability to learn policies and procedures for facilities and recognizing when to apply them.

• Medical background a plus

• EMD or EMT certification preferred

• Day/Night/Weekend availability as needed or required