Dispatch Coordinator - Addison Group

Job Title: Dispatch Coordinator

Location (city, state): Englewood, CO

Industry: Service and Construction

Pay: $35,360 - $47,840

About Our Client:

Our client is a leader in the service and construction industry, committed to delivering high-quality solutions and exceptional customer service. They value teamwork, efficiency, and continuous improvement.

Job Description:

The Dispatch Coordinator will play a crucial role in managing customer interactions and scheduling field technicians to ensure timely service delivery for various projects, including service calls, retrofits, and new constructions.

Key Responsibilities:

• Respond to both internal and external customer inquiries to effectively organize and prioritize technician assignments.
• Optimize technician routing to reduce travel time and enhance service efficiency.
• Track work orders from initiation to completion using relevant software.
• Process billing upon job completion using interactive software.
• Ensure proper allocation of materials to work orders.
• Reconcile technician timesheets with work orders for accuracy.
• Conduct timely follow-ups with customers based on technician notes and work order status.
• Handle customer payments efficiently and accurately.
• Work with the Accounts Receivable team to address any outstanding payment issues.
• Educate customers on available services and products using effective customer service techniques.
• Oversee the Energy Savings Agreement (ESA) program documentation.
• Confirm customer service appointments to ensure clarity and satisfaction.

Qualifications:

• Strong organizational skills and keen attention to detail.
• Excellent verbal and written communication skills.
• Proficiency in dispatch software and billing systems.
• Previous experience in customer service or dispatching is preferred.

Perks:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• Supportive team environment fostering collaboration and growth.