Dispatch / Customer Service Rep - Supreme Service Today

Supreme Service Today in the Baltimore, MD area is calling all enthusiastic and detail-oriented customer service rockstars to apply to join our amazing team as a full-time Dispatch / Customer Service Rep!

WHY YOU SHOULD JOIN OUR TEAM

We are a thriving HVAC and plumbing company that invests in its team and supports personal and professional growth opportunities! We pay our Dispatch / Customer Service Reps a competitive hourly rate of $18-$25/hour, plus commission. Our team also enjoys top-notch benefits, including 50% paid medical and dental, vision, life, a 401(k) plan, opportunities for advancement, and a great working environment and team attitude. We also make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading!

ABOUT SUPREME SERVICE TODAY

Founded in 2005, we are a family-owned and operated HVAC and plumbing company that prides itself on offering superior customer service and quality workmanship. Our company has factory-trained, experienced, and highly qualified technicians to provide installation, repair, or maintenance services to any and all major brands of cooling, heating, or geothermal equipment. We pledge to be the best service experience that our customers have every time. Our company is a highly recognized business that has received the BBB A+ accreditation, Angie's List "Super Service Award", and many others.

We recognize employee accomplishments as well as their ambitions to excel in their career. We are fast-growing and are in need of qualified, reliable, honest, and hardworking individuals to be a part of our winning team. In return for their hard work, we provide top pay, generous benefits, and a work environment that people want to be a part of!

ARE YOU A GOOD FIT?

Ask yourself: Are you passionate about providing valuable customer service to our community? Do you want to be a significant member of an HVAC and plumbing team? Are you looking to work for a family-oriented company that cares about its employees without the "corporate feel"? If so, please consider applying for this Dispatch / Customer Service Rep position today!

YOUR LIFE DISPATCH / CUSTOMER SERVICE REP

This position typically works a full-time schedule with the flexibility to participate in an on-call rotation from increased calls during summer and winter.

In this Dispatch / Customer Service Rep role, we rely on you to coordinate with our service technicians to help ensure our customers are taken care of and fully satisfied. Each day, you focus on maximizing scheduling efficiency while keeping our customers happy and confident in working with us. You effectively determine our customers' needs and assign our HVAC or plumbing technicians to the jobs based on skill and availability. Further, you work hard to make sure our service experts are meeting revenue goals. When services are completed, you review invoices and engage in a follow-up call with the customer. At the end of the day, you take pride in the role you play on our team, and enjoy seeing your hard work pay off in happy customers and successful operations!

WHAT WE NEED FROM YOU

• Completed high school diploma or equivalent
• Foundational knowledge about computers
• Can participate in the on-call rotation
• Excellent customer service skills

Prior dispatch experience is preferred but not required, as well as previous experience in the HVAC or plumbing industry. If you can meet these requirements and perform this Dispatch / Customer Service Rep job as described above, we would be happy to have you as part of our team!

Location: 21227