Overview
Summary:
Located in Franklin, WI, the Dispatch & Customer Service Representative is primarily responsible for coordinating the timely delivery of concrete from plant locations to job sites according to customer requests and expectations while using the most efficient and cost-effective processes possible. This position involves computerized dispatching of company trucks and tendering of loads to outside trucking companies.
Principal Duties and Responsibilities:
Customer Service:
Receives customer order from order taker or telephone callEffectively communicates with customer for information to determine proper quantity, mix, delivery time and job site location for each order. Also makes note of any special or unusual customer requestsSuggests value-added products to customers to enhance product performance based on the nature of the customer’s jobEnters the customer order timely, accurately, and completely into the dispatch systemAdvises customer of any potential issues/concerns regarding product order such as load limits, scheduling conflicts, vehicle weight limitations, etc.Dispatching:
Schedules mixer trucks to ensure maximum utilization and efficiency while meeting the needs and expectations of customersGenerates accurate and complete delivery tickets to the plant manager in a timely mannerCommunicates with mixer drivers, plant managers, production managers and operations manager on a frequent and regular basis to avoid or address issues, concerns, or problemsMonitors mixer truck status on a constant basis to ensure customer satisfaction and maximum equipment and labor utilizationWorks closely with operations to ensure drivers are in compliance with local, state and federal DOT guidelines and regulationsWorks closely with remote dispatch offices to move equipment and people to meet customer demands.Attends sales meetings to get/give information regarding scheduling of plants and equipment to meet customer needsAdjusts dispatch schedule as needed to reflect current and accurate informationCommunicates with plant manager daily to advise of mixer driver start and finish timesGlobal Responsibilities:
Regular attendance and physical presence at the office or jobsite is an essential function of this position, this would not apply if specifically hired to work remotelyThis job may require additional duties not listed above and the employee may be asked to perform those duties to meet business needsQualifications:
Education/Specialized Knowledge/Professional Certifications:
High School Diploma or equivalent requiredKnowledge of geographic area where dispatching is strongly preferredExperience:
Minimum three years of work experience required with construction or concrete industry experience preferredExperience working with personal computerSkills/Abilities:
Demonstrated ability to work with basic mathematics to include addition, subtraction, multiplication, and division (including fractions)Must be able to read, write, speak, and understand EnglishAbility to read and interpret maps and directionsEffective oral and written communication skillsAbility to handle multiple competing tasksAbility to work independently and with minimal supervisionWorking Conditions:
Professional environment within a climate-controlled office environmentExtended eye exposure to CRT screenLong hours may be required as business deems necessaryPossible early morning start times according to the season or weather demandsCustomer contact may result in stressful situationsPhysical Requirements:
Extensive radio and phone communicationExtended periods of sitting in chair, occasional standing, bending, kneeling, stooping, reaching, grabbing, and pullingFrequent use of fingers, wrists, and hands to enter data using a keyboardOccasionally required to sit; climb or balance; and stoop, kneel, crouch or crawlSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focusOzinga is an Equal Opportunity Employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.
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