Dispatch - AZ Air
Los Angeles, CA 91405
About the Job
AZ Air is a top-notch Southern California contractor focused on providing significant value to our residential customers. We’ve been in business for 30+ years, and our growth continues due to our excellent reputation and company culture. We treat our teams like family, which enables them to treat our customers with the same respect. We’re always looking for people who are self-motivated and customer focused. We're looking for someone who loves helping people and wants to be part of improving lives every day.
We are currently seeking a Dispatch Manager. As our Dispatch Manager, you'll play a pivotal role in our team's success by overseeing the coordination and scheduling of service requests with precision and finesse. You'll lead by example, fostering a culture of collaboration, accountability, and excellence within the dispatch team. Your leadership will drive operational efficiency, optimize workflows, and ensure we exceed service level expectations.
Responsibilities:
- Oversee a team
- Communicate and collaborate with drivers upon their arrival to assign
- Monitor driver progress along routes and offer assistance as
- Arrange substitute coverage for absences due to illness from third-party contract drivers or team members.
- Coordinate the deployment of service technicians to various locations, taking into account factors such as location, required expertise, and job urgency.
- Act as the main point of contact for clients and technicians, addressing inquiries, providing updates, and resolving any issues that may arise.
- Maintain and regularly update service records, technician schedules, and client information using our management software.
- Oversee the progress of service tasks, follow up on pending jobs, and ensure that all service requests are carried out to the satisfaction of the customer.
- Contribute to the development and implementation of processes and procedures aimed at enhancing service efficiency and quality.
- Participate in ongoing training sessions to remain informed about industry standards and safety regulations, staying up to date with the latest developments.
Qualifications:
- 2-3 Years Leadership Experience
- Proven track record of success in leading teams and driving operational excellence.
- Prior experience in fast paced, high-volume Dispatching, Call Center and/or Customer Service environments
- Passionate About People
- Ambitious individuals who are driven to achieve excellence and surpass
- Teamwork and recognize that success is a collective effort.
- Customer Relations and Sales Experience.
- KPI/Metric Driven: Those who are results-focused and thrive in an environment driven by key performance indicators and metrics.
- Valid State Driver's License
- Business Hours: Monday – Saturday, 7:00 am to 7:00 Workdays and Work Hours may vary
Physical Demands:
- Stand/Sit: Must be able to remain in stationary position 50% of the
- May be required to bend, climb (Stairs/Ladders), do repetitive motion, kneel, reach, squat, stand, crawl, walk, and run
- May be required to drive and sit for long periods of time
- Must be able to maneuver up to 75 lb. by lifting, carrying, pushing or
- May be required to work in outdoor weather
What We Offer!
- Industry Leading Benefits Package
- Medical, Dental, Vision
- Employee Discounts
- Career growth opportunity
- Paid Holidays, PTO, Sick Pay available based on position and
- 401(k), IRA
- Company Vehicle, Gas Card, Tablet and Uniform depending
PAY TRANSPARENCY:
The starting hourly rate for this opportunity ranges from $24-$30hr. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility.
We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good-faith estimate for this position. It assumes a rate based on location and experience.
Apex Service Partners is an Equal Opportunity Employer. We provide equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability.
We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by an Apex recruiter with a @apexservicepartners.com email directly from our organization.