Dispatch Representative - Servicon

Who We Are:

We are women-owned and operated, with nearly 50 years of expertise as a leading environmental solutions provider, focused on infection prevention for complex facilities. As a local, privately held company, we are agile and can manoeuvre quickly to support the needs of our people and clients.

 

Our goal is to become a trusted partner, not outsourced vendor.

 

One of our greatest strengths is our Culture of Caring. From our CEO to the front-line staff, Servicon embodies our vision of creating healthy environments for people to thrive. This results in greater client satisfaction and healthier outcomes. Meticulous adherence to infection prevention standards interwoven with compassionate service delivery is the key to success.

Servicon focuses on three essential elements for establishing a Culture of Caring and Excellence: People, Programs, and Performance. These components represent our strong value alignment, positively impacting patient care, infection prevention, and throughput.

The Role:

The Dispatch Support team member is directly responsible for creating work orders for the Facilities Department from multiple sites based on service requests made through telephone calls, emails, and in-person requests; closing work orders once service is complete; and tracking order status on a spreadsheet. The Dispatcher position requires multi-tasking abilities, excellent customer service, and follow up skills.

WHAT YOU WILL DO:

• Comply with Servicon corporate policy and procedures, client’s partnership agreement, and Statement of Work (SOW), therefore developing a strong client relationship that is based on integrity, professionalism, respect, responsiveness, urgency, and quality performance.
• Answer phones in a friendly manner to assist customers and gather detailed information to determine location, service needed, time frame, and/or urgency of the request.
• Place work orders to track progress and ensure they are completed.
• Close facilities order once satisfactorily completed and transfer order information onto a spreadsheet for record purposes.
• Other jobs and duties as identified or assigned as needed.

What It Takes to be Successful:

• High School diploma or GED equivalent
• Strong interpersonal, communication, and customer service skills
• Proficiency with MS Office suite (Word, Excel, Powerpoint, etc.)
• Problem solving and critical thinking capabilities
• Calm, poised, and professional demeanor
• Ability to work well under pressure
• Ability to use discretion when dealing with sensitive and confidential information

 

Why you will love it here:

• A friendly, respectful, energetic corporate culture that will allow you to thrive.
• Work in an environment where you can see the difference you make daily!
• Competitive hourly pay.
• Paid time off includes vacation, sick, holidays, bereavement, and jury duty.
• Health benefits (medical/dental/vision)
• Employee Assistance Program (EAP)