Dispatcher - 3rd Shift - Universal Atlantic Systems LLC (UAS)

Universal Atlantic System
Headquartered in suburban Philadelphia, UAS, a subsidiary of Zeus Fire and Security, is a national provider of integrated security services protecting over $15 billion in commercial assets for a wide variety of clients, including equipment rental dealers, asset-intensive outdoor facilities, food service providers, convenience stores, and retailers. Since 1972, UAS has been a leading provider of physical security systems serving local, regional, multi-location, and national accounts throughout the US and Canada, helping them become safer, more secure, operationally superior, and more profitable.

Company Overview
Join our dynamic team and play a vital role in ensuring the safety and security of our customers. We are dedicated to providing outstanding service and fostering a supportive work environment where every team member is valued.

Role Overview
As a Dispatcher, you will monitor, respond to, and follow up on alarm activity and customer requests effectively and professionally. This role offers the opportunity to work in a fast-paced environment where your problem-solving skills and attention to detail will make a difference.

Key Responsibilities

• Monitor, respond to, and dispatch emergency signals promptly.
• Provide exceptional customer service in response to incoming requests and inquiries.
• Proficiently verify and dispatch alarms to police and fire agencies.
• Work within defined company and Central Station policies.
• Maintain and meet minimum quality and production standards.
• Process basic data changes to customer accounts.
• Multi-task effectively in a dynamic, fast-paced environment.
• Work independently and contribute positively to a strong team environment.
• Exhibit excellent problem-solving, communication, computer, and phone skills.
• Successfully pass the CSAA Level 1 certification after 90 days of employment.
• Availability to work weekends and holidays as required.
• Perform all other duties as assigned.

Qualifications

• High school diploma or equivalent.
• At least one year of customer service or related experience.
• Proficiency in Microsoft applications or a willingness to learn.
• Bilingual skills are a plus.