Dispatcher - Randolph Electric Membership Corporation

Join Randolph Electric Membership Corporation in Asheboro, NC, as a Full-Time Dispatcher, where your skills in communication and organization will be at the forefront of our member-focused initiatives. This role is vital to ensuring efficient service delivery, making each day an opportunity to impact our community positively. You'll engage with a dynamic team in a forward-thinking environment that celebrates innovation and problem-solving, all while upholding our core values of integrity and excellence.

The energetic culture at Randolph Electric fosters professional growth, ensuring that every dispatcher is empowered to thrive. As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Paid Time Off, and Snack/Drink Room. If you are looking for a rewarding career where your contributions truly matter, apply today!

What would you do as a Dispatcher

As a Full-Time Dispatcher at Randolph Electric Membership Corporation in Asheboro, NC, you will play a crucial role in connecting with our members and ensuring their needs are met promptly. Your responsibilities will include answering incoming phone calls, creating outage tickets, and generating service orders. You will assist members in updating their account information, obtaining account balances, and processing credit card payments, ensuring a seamless customer experience. In addition to monitoring REMC radios continuously, you'll dispatch service and call crews efficiently, recording vital details such as the locations, nature, and duration of power outages.

This position is integral to maintaining our commitment to member-centric service and operational excellence.

Requirements for this Dispatcher job

To excel as a Full-Time Dispatcher at Randolph Electric Membership Corporation, candidates must possess strong communication skills and exceptional customer service abilities to effectively handle incoming calls and assist members. A keen eye for detail is essential for accurately creating outage tickets and service orders. Prior experience as a Dispatcher is preferred, as familiarity with dispatching software and tools will enable you to monitor REMC radios and manage service crews efficiently.

Problem-solving skills will be vital in addressing member inquiries and resolving issues swiftly, while the ability to multitask will ensure that you can respond to outages and other pressing matters without missing a beat. A commitment to safety and integrity will further enhance your success in this dynamic and energetic role, making a significant impact on our community.

Knowledge and skills required for the position are:

• Experience as a Dispatcher

Are you ready for an exciting opportunity?

Applying for this position is a walk in the park if you feel it's a good fit for you. The job will close on Monday, October 14, 2024.

Equal Opportunity Employer, including disability/vets.