Dispatcher / Communications Specialist - System Dispatch - Full Time Days / Nights / Weekends - Sanford Health
Sioux Falls, SD
About the Job
**Careers With Purpose**
**Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.**
**Facility:** Central Patient Building
**Location:** Sioux Falls, SD
**Address:** 1305 W 18th St, Sioux Falls, SD 57105, USA
**Shift:** 12 Hours - Varied Shifts
**Job Schedule:** Full time
**Weekly Hours:** 40.00
**Salary Range:** $17.50 - $28.00
**Department Details**
Full time is 3 shifts a week to include a weekend rotation. Self-schedule 12 hour shifts 7am to 7pm and 7pm to 7am rotation. Responsible for receiving requests for air and ground medical transport, initiating the mobilization of the appropriate teams, communicating with referring hospitals/services, flight following the helicopter, map reading, math skills and documentation.
**Job Summary**
Dispatchers must have the basic knowledge and skills necessary to assist in providing patient care and transportation. Depending on job setting, receive requests for either air and/or ground medical transport, initiating the mobilization of the appropriate teams and communicating with referring hospitals/services. Ability to multitask, be detail orientated and thorough in completing daily tasks. Ability to deal with high stress situations calmly and effectively while maintaining composure in very difficult situations to collect vital information from callers to determine the severity of a situation and the location to those who need assistance. Listens carefully to collect relevant details and be able to type the details of calls into computers, and speed and accuracy is of importance when responding to emergencies.
Effectively uses radios and other forms of communication. Works with growth and development needs of a diverse population. Perform data entry using the computer, compiling QI (Quality Improvement) data, SharePoint, and typing any other documentation as assigned and maintain access to, and security of, highly sensitive materials. Ability to read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
Searches files, databases or other reference materials to obtain needed information. Depending upon job setting, knowledge to operate the computer software necessary to document flights as well as the skill in radio communications with the medical teams and pilots on medical transports. Maintain a sense of pride and ownership for the program. May require sitting for extended periods of time.
Work hours will vary including overtime, nights, days, weekends, and holidays. Attends training classes to maintain certification licensure, keep abreast of new developments in the field, or maintain existing knowledge.
**Qualifications**
High school diploma or equivalent is required.
Depending on location of hire and job setting, formal knowledge and training of Emergency Medical Services (EMS) principles, practices, and techniques or relevant dispatch experience is helpful for this role but not required.
Depending on location of hire and job setting, Emergency Medical Dispatch certified or automated external defibrillator (AED) Emergency Medical Dispatch certification should be acquired within six months from date of hire.
**Benefits**
Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .
Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
**Req Number:** R-0195003
**Job Function:** Emergency Medical Services
**Featured:** No
**Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.**
**Facility:** Central Patient Building
**Location:** Sioux Falls, SD
**Address:** 1305 W 18th St, Sioux Falls, SD 57105, USA
**Shift:** 12 Hours - Varied Shifts
**Job Schedule:** Full time
**Weekly Hours:** 40.00
**Salary Range:** $17.50 - $28.00
**Department Details**
Full time is 3 shifts a week to include a weekend rotation. Self-schedule 12 hour shifts 7am to 7pm and 7pm to 7am rotation. Responsible for receiving requests for air and ground medical transport, initiating the mobilization of the appropriate teams, communicating with referring hospitals/services, flight following the helicopter, map reading, math skills and documentation.
**Job Summary**
Dispatchers must have the basic knowledge and skills necessary to assist in providing patient care and transportation. Depending on job setting, receive requests for either air and/or ground medical transport, initiating the mobilization of the appropriate teams and communicating with referring hospitals/services. Ability to multitask, be detail orientated and thorough in completing daily tasks. Ability to deal with high stress situations calmly and effectively while maintaining composure in very difficult situations to collect vital information from callers to determine the severity of a situation and the location to those who need assistance. Listens carefully to collect relevant details and be able to type the details of calls into computers, and speed and accuracy is of importance when responding to emergencies.
Effectively uses radios and other forms of communication. Works with growth and development needs of a diverse population. Perform data entry using the computer, compiling QI (Quality Improvement) data, SharePoint, and typing any other documentation as assigned and maintain access to, and security of, highly sensitive materials. Ability to read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
Searches files, databases or other reference materials to obtain needed information. Depending upon job setting, knowledge to operate the computer software necessary to document flights as well as the skill in radio communications with the medical teams and pilots on medical transports. Maintain a sense of pride and ownership for the program. May require sitting for extended periods of time.
Work hours will vary including overtime, nights, days, weekends, and holidays. Attends training classes to maintain certification licensure, keep abreast of new developments in the field, or maintain existing knowledge.
**Qualifications**
High school diploma or equivalent is required.
Depending on location of hire and job setting, formal knowledge and training of Emergency Medical Services (EMS) principles, practices, and techniques or relevant dispatch experience is helpful for this role but not required.
Depending on location of hire and job setting, Emergency Medical Dispatch certified or automated external defibrillator (AED) Emergency Medical Dispatch certification should be acquired within six months from date of hire.
**Benefits**
Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .
Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
**Req Number:** R-0195003
**Job Function:** Emergency Medical Services
**Featured:** No
Source : Sanford Health