Dispatcher/Customer Service Representative - The Compost Crew
Upper Marlboro, MD
About the Job
Grow Your Career at Compost Crew
Join us at Compost Crew, a locally owned fast-growing organics recycling company based in Rockville, MD. We are rescuing over 30 million pounds of unwanted food scraps from the landfill per year, helping to retain valuable nutrients by converting the food scraps into a rich soil amendment – compost. Compost Crew is the largest organic recycling company in our region, serving over 20,000 homes, businesses, communities and governments throughout Washington D.C., Maryland, and Virginia. We’re innovative leaders in the elimination of food waste, revitalization of our soil and sustainability. At Compost Crew, you’ll enjoy a safe, friendly work environment where you’ll be treated with appreciation and respect. You’ll make a real difference in the well-being of our community and environment.
Position Overview
Do you like to be at the heart of operations? If you thrive on real-time plan execution, schedule management, problem-solving and accountability, this is the position for you. You’ll be the central point of contact for our residential customers, Drivers and managers in the District of Columbia. Every day, you’ll see your impact on service quality, safety and asset management. You’ll be a key contributor to successful route execution using precision logistics tools. Full time on-site position 8:30 am - 5 pm Mon. - Fri. Starting pay $19 - $20/hr. Wash., D.C., residents strongly encouraged to apply.
Key Requirements
- High School diploma or equivalent
- At least one year experience in a high-volume dispatch & customer service role
- Customer service/Communication/Collaboration skills
- Ability to prioritize work in a fast-paced environment
- Discipline in applying department/company processes and procedures
- Problem-solving and action follow-up skills
- Effective and professional communication skills via email, telephone, and other technological devices
- Proficiency in use of scheduling and communications software applications
- Attention to detail and accuracy in using multiple information sources, including reports and databases
- Reliable attendance in office (limited nearby public transportation -- 7 minute walk from Forestville #4200 bus stop)
- U.S. employment authorization
Other Helpful Background
- Associate’s degree or equivalent
- Experience in environmental management, transportation, waste management or logistics industry
- Community service experience
- Continuous improvement knowledge/skills
- Interest in sustainability
Responsibilities
- Check with other Dispatcher/Customer Service team members for feedback from Drivers
- Escalate reviewed concerns to ensure response to feedback and compliance
- Review current day performance / route progress of DC Drivers and contact each Driver to check in, inform of identified issues and obtain any further feedback
- Review next day schedule/Make route and schedule adjustments to optimize routes for next day
- Review daily and weekly service requests
- Assign requested service items into the next day routing with appropriate notes
- Verify completion of service items scheduled and update status information in record systems
- Update items planned for completion accurately in record systems to ensure customers are aware of plans
- Review daily notices of address changes
- Review changes and update routing software based on location changes
- Update record systems with completed changes and additional information
- Review and upload logistics reports into record systems daily
- Review notes provided from Drivers to identify service action items
- Transmit validated service notes to service partners to enable completion of customer communication
- Collaborate with Compost Crew staff to address outstanding service items
Schedule
- Schedule - Monday to Friday 8:30 am - 5 pm
- Location - 7800 Penn Western Court, Upper Marlboro, MD 20772 (limited nearby public transportation -- 7 minute walk from Forestville Rd. #4200 bus stop)
- Setting - In office daily
Compensation and Benefits
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Competitive salary
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Top-tier medical insurance with generous contribution for self and dependents
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Dental, vision, life and ADD insurance
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401k retirement plan
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Paid Time Off
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Employee Assistance Program
Learn more about Compost Crew at:
https://compostcrew.com/
