Dispatcher - Envoy America

About Us: 
Envoy America is dedicated to enhancing the lives of older adults and those needing assistance by providing a unique blend of transportation, companionship, and personal care services. Our mission is to support independence and improve the quality of life for our clients, helping them stay active, engaged, and socially connected. Whether it’s a ride to a medical appointment, a grocery trip, or attending a social event, our Companion Drivers offer reliable, caring support every step of the way. 
What sets Envoy America apart is our people-first culture, where respect, care, and support are at the heart of everything we do. We believe that our drivers are more than just drivers—they are trusted companions and partners in our clients' lives. We foster an environment of transparency, trust, and mutual respect, ensuring that our employees are well-supported so they can provide the best possible care to our clients. 

Position Overview: 

Fulfilling Responsibilities: You'll excel in effectively communicating, problem-solving, and resolving client and driver inquiries promptly. By following our policies and procedures, you'll ensure a seamless experience for our valued clients.  

Empathetic Support: Through phone, email, and text, you'll handle challenging client situations with empathy and professionalism, making a positive difference in their lives.  

Collaborative Environment: Balancing team and individual responsibilities, you'll embrace diverse perspectives, supporting the team's collective success while fostering an open and objective work atmosphere.  

To be part of our team, we're looking for candidates who bring:   

• MUST HAVE One year dispatching with high call volume experience in any industry is required.  

• Excellent Communication Skills: Proficiency in both verbal and written communication.   

• 3 Years of Client Service Experience: Your previous experience in delivering exceptional service will set you up for success in this role.   

• Tech-Savviness: Proficient with multiple web browsers, database searching, and instant messenger tools as well as troubleshooting system issues. 

• Performance Metrics: Experience in understanding and developing performance metrics to measure progress against key performance indicators. 

• High school diploma or equivalent required 

Compensation & Benefits: 
We value our employees and are committed to their health, happiness, and financial success. Our comprehensive benefits package includes: 

• Hourly Rate: DOE 

• Shifts Available: Discussed in interview 

• Medical & Dental: Customized medical options, premium Rx plans, and dental coverage. 

• Financial Security: Health Savings Account (HSA), life & disability coverage, accident insurance, critical illness insurance, and legal services. 

• Additional Benefits: Identity theft protection, financial wellness programs, pet care coverage, Employee Stock Ownership Plan, and tuition reimbursement. 

Join us at Envoy America and be part of a team that truly makes a difference in the lives of older adults. Bring your authentic self to work, and let’s serve others together. 

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