Dispatcher - Sunrise Systems Inc
Denver, CO 80239
About the Job
Job Title: Dispatcher
Location: 02 13100 Albrook Dr. #600 Denver CO 80239
Duration: 3+ Months
Position Type: Hourly contract Position (W2 only)
Note:
Schedule and dispatch service technicians from customer calls and service contracts to specific locations for routine maintenance and emergency repairs.
Principal Responsibilities:
Required: Hs; Preferred: Associates
Minimum Years of Experience Necessary: 0-5 years
Additional Information:
Abdul Ajeej | Cell:732-272-0361 | Email: Abdul.A@Sunrisesys.com
Location: 02 13100 Albrook Dr. #600 Denver CO 80239
Duration: 3+ Months
Position Type: Hourly contract Position (W2 only)
Note:
- SCHEDULE/ REMOTE FLEXIBILITY: In office full time
- WORK HOURS: - 7am-4pm (1 hour lunch) or 730a-4pm (30-minute lunch)
- HOURS PER WEEK: - 40 hours
- INTERVIEW PROCESS: - In office/in person interview
- PREFERRED INTERVIEW TIMES: 9am-2pm (Tuesday through Thursday): Flexible based on our availability
- PURPOSE/ MISSION OF TEAM: Full time replacement headcount. We are going through a new system conversion and if we meet the right person, we will extend a full-time offer
Schedule and dispatch service technicians from customer calls and service contracts to specific locations for routine maintenance and emergency repairs.
Principal Responsibilities:
- Ability to prioritize calls and leverage appropriate workforce.
- Schedule or dispatch service technicians to appropriate locations, according to customer requests, specifications, or
- needs. Verify receipt of call by technician.
- Respond to customer difficulties with billing and service.
- Communicate work orders, messages, or information to or from supervisors, or technicians.
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
- Assign a technician working in the area and work order or purchase order number.
- Upon work completion close ticket and contact customer for feedback about the task performed & the quality of the work.
- Respond and review calls taken by call center.
- Obtain COD information and notify credit to send an application for credit approval to new customers
- Additional responsibilities as assigned.
Required: Hs; Preferred: Associates
Minimum Years of Experience Necessary: 0-5 years
Additional Information:
- Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment.
- Strong communication skills, verbal and written, required.
- Intermediate to advanced proficiency in Microsoft Office Suite.
- Strong organizational, time management skills, and high attention to detail
- Flexibility to work outside normal working hours, as required.
- Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
- High level of professionalism and diplomacy
- Strong customer focus skills
- Excellent telephone and communication skills. Ability to handle high volume of telephone calls.
- Demonstrated ability to making decisions, learn quickly, thinking rationally and exercising good judgment. Work effectively in diverse team environment.
Abdul Ajeej | Cell:732-272-0361 | Email: Abdul.A@Sunrisesys.com
Source : Sunrise Systems Inc