Dispatcher - Hackensack Meridian Health
Eatontown, NJ 07724
About the Job
Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
At Hackensack Meridian Health at Home, we recognize our full- and part-time benefit eligible team members by offering a Total Rewards package including comprehensive Health Benefits, generous Paid Time Off, Travel Reimbursement as well as an investment in your future with a 401(k) match and Tuition Reimbursement. Per Diem team members are eligible to participate in Travel Reimbursement and may be eligible to receive a 401(k) match. At www.TeamHMH.com, you’ll find the information, resources and tools that will help you to be successful at HMH. From great benefits and innovative wellness programs, to robust learning and development opportunities, we continue to cultivate an exceptional work environment where you can do the kind of work that leads to fulfillment and professional growth.
Qualifications:Education, Knowledge, Skills and Abilities Required:
- High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
- Minimum of One (1) Year of DME Experience
- Proficient in Microsoft Office Suite
- Excellent Communication Skills
Education, Knowledge, Skills and Abilities Preferred:
- Associate Degree or Higher
- Fastrack EMR Experience
- Joint Commission Home Medical Equipment Survey Experience
- Two (2) or more Years Dispatching Experience
Licenses and Certifications Required:
- Valid Driver's License from a USA state.
Responsible for the supervision and performance functions within the warehouse.
- Visit Scheduling. Organizes and develops daily delivery routes for Home Care Delivery Technicians (HCDT). Contacts patients timely to schedule delivery. Confirms all appropriate delivery information. Facilitates deliveries by acting as a liaison between customer service representatives and warehouse / delivery / infusion staff. Develop and print picking manifest for evening equipment picking.
- Admission Folder / Documentation. Prepares and attach required documentation to delivery tickets. Maintains adequate supply of all warehouse forms and documents. Orders replenishment forms from Corporate Printing Services.
- Delivery Documentation. Reconciles and validates copies of Home Care Delivery Technician documentation against schedules for previous day. Notifies warehouse supervisor of outstanding documentation not received. Review completed delivery documentation for notes, alerts, and phone numbers, and adds to the patient file within the EMR system.
- Order Confirmation. Completes entry into the EMR system to confirm open orders are completed. Accurately selects and assigns appropriate Serial Numbers and Lot Numbers as applicable for tracking.
- Equipment Preparation. Picks and pulls equipment per manifest for next-day deliveries. Ensures all AM routes are pulled and prepared for next day before end of shift.
- Inventory. Reports low stock to Inventory Analyst for replenishment.
- Physical Inventory. Participate as necessary in quarterly physical inventory under the guidance of the Warehouse Manager.
- Adherence to The Joint Commission (TJC) Standards. Completes all job functions in compliance with all TJC Standards and guidelines, as well as all State regulations.
- Adherence to Regulations. Assure adherence to corporate compliance regulations, payor requirements and regulatory agency standards for the provision of respiratory therapy, durable medical equipment and infusion services.
- Staff Assistance. Assist management and staff members as necessary/assigned. Display a willingness to help others in the office on a regular basis to meet the challenges of operations.
- Other duties and/or projects as assigned. Demonstrate flexibility with job responsibilities in all areas.
- Lifts a minimum of 60 lbs., pushes and pulls a minimum of 100 lbs. and stands a minimum of 4 hours a day.