Dispatcher - Transdev

Hiring Dispatcher! Work in the fast-paced world of Public Transportation today!

Dispatchers are required to provide impeccable customer service to our clients and passengers. These individuals schedule and dispatch operators and drivers, to service vehicles that carry passengers. Dispatchers keep records, logs, and schedules of the calls that they receive, they monitor and control the actions that they take. They maintain information on each call and then prepare a detailed report on all activities occurring during their shifts.

Responsibilities:

+ Answers calls from customers and assists with pickup times.

+ Assigns stand-by or extra-board operators in the event of operator absences, increased service volumes.

or in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations.

+ Maintains attendance log for operators and other appropriate staff.

+ Assigns vehicles giving consideration to preventive maintenance schedules and capacity needs.

+ Maintains two-way communication with operators, providing information on customers, cancellations, and directional assistance when necessary.

+ Monitors operators and trip status, making adjustments and reassignments as necessary to ensure on timeperformance.

+ Maintains scheduling and performance data in the event of real-time operations.

+ Documents accurately and appropriately daily events related to service.

+ Communicates effectively with operations staff regarding scheduling or passenger issues.

+ Maintains professional demeanor and appearance.

+ Handle multiple tasks accurately and effectively in a fast-paced environment.

+ Other duties as assigned to ensure the efficient operation of the department.

Qualifications:

+ High school diploma or equivalent.

+ 1-2 years previous dispatch and/or customer service experience.

+ Must be able to work flexible hours or shifts.

+ Must be able to demonstrate poise, tact, diplomacy and possesses good judgment and discretion.

+ Excellent communication skills both verbal and written a must.

+ Detail oriented, well organized, and possess effective time management skills.

+ Proven customer service and interpersonal skills a must.

+ General knowledge of Windows-based computer operating system and Microsoft office package.

+ Must be able to work as a member of the team.

+ Ability to interact professionally with internal and external customer on all levels and be able to work well with diverse groups.

+ Ability to adapt and remain flexible in a fast-paced environment.

+ Able to use multi-line phone system and handle multiple tasks concurrently.

PHYSICAL DEMANDS:

The physical demands described here are representatives of those that must be met by the employee to

successful perform the essential functions of this job. Work is generally done sitting at a desk, utilizing

repetitive hand and wrist motion. Lifting, stooping, pulling, and bending is required. Reasonable

accommodations can possibly be made to enable individual with disabilities to perform the essential

functions.

100% of work is accomplished in doors and in air conditioned or well-ventilated facilities.

+ Must be able to sit for long periods of time.

+ Performs physical activities that require considerable use of the arms, repetitive hand-wrist motion, and legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.

+ Must be able to lift or handle up to 25 pounds.

+ Exposure to heavy traffic areas while performing the duties of the job.

+ Exposure to considerable amounts of dust, vehicle fumes or airborne particles, toxic or caustic chemicals and vibrations and noise.

For more information, please visitwww.transdevna.com

About Transdev:

Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.

Job Category: Call Center / Dispatch / Reservationist / Scheduler

Job Type: Full Time

Req ID: 3256

Pay Group: UC8

Cost Center: 55319

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.