Dispatcher - Peterman Brothers

Why Join the Peterman team?

Peterman Brothers is an Indiana-owned company, founded right here in central Indiana. Starting out in Pete Peterman's garage in 1986, we have grown to have over 550 employees within 10 locations across Indiana, Ohio & Kentucky! We've been on the Indy Star's Top Workplaces list six years in a row, and here's why:

• Work-Life Balance: As of May 2022, our company has offered no on-call! When our employees go home after a shift, they stay home!
• Training Opportunities: We offer multiple opportunities for certifications and training within each role. We also have a state-of-the-art training center, Top Tech Academy.
• Career Progression: Peterman Brothers makes goal-reaching a priority on a company-wide and individual level.
• Benefits: As a growing company, we offer some of the best benefits in the industry. Here's some of our favorites:
  • Top Compensation Package
  • 401k w/ Company Match
  • Personal Time Off (2 weeks to start)
  • HSA w/ Company Contribution
  • Medical Insurance: Health, Dental, Vision, Life
  • Voluntary Insurance Options
  • Virtual Teladoc Appointments
  • Employee Assistance Program (Mental Health)
  • Employee Discount
  • Pet Insurance
  • Paid Holidays (8)
  • Bereavement Pay
  • Paid Birthday Off
  • Company Events & Parties
  • Advancement and Growth Opportunities
  • And so many more!

The Role:

Our Dispatchers take part in planning, scheduling, and monitoring of field team. Their priority is the customer, ensuring a 5-star quality service with every interaction.

What You'll Do:

• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
• Relay accurate information to technicians, ensuring proficient and quality customer experiences.
• Manage the whereabouts and needs of field technicians.
• Record the results of each service call and create report summaries for senior leadership.
• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolving issues, and promoting and Peterman as the top Home Services company in Indiana.
• Participate in training to boost sales and ensure quick, efficient service.
• Update customers throughout the day on the technician's whereabouts, providing an estimated arrival time.

What You'll Need:

• 2+ years of dispatch/customer service experience.
• Highly Organized and Exceptional Follow-Through Abilities
• Strong Verbal and Written Communication Skills
• Team Player with High Integrity
• A Clean, Safe Driving Record, Background Check, and Drug Screen
• High School Diploma or GED

Want to join a company that puts people first? Apply today, and our talent team will take it from there. If you're ready to chase your dreams, pick Peterman Brothers, where great service runs in the family!

Peterman Brothers is an Equal Opportunity Employer.