Dispatcher II - Prairie Band Potawatomi Nation

Tier: 1

Department: Law Enforcement

Supervisor: Lead Dispatcher

Location: 16344 Q Road Mayetta, KS 66509

Pay Range: $18.13-$25.79

*Must be able to work a Flexible schedule on any shift*(Law Enforcement is open 24/7 for emergency service)

• Offering rate will vary within the listed hourly range above. *Supported by the Department budget & related experience/education*
• Preference in employment actions exercised in accordance with applicable law. Applicants must provide proof of eligibility for preference.
• Benefits for Full-Time: Weekly pay periods, Holiday pay(dependent on schedule), paid Birthday leave, Weekly accruals for Vacation & Sick leave, Administrative, Bereavement, and Educational Leave available, Low-Cost & Low-Deductible Benefits Plans & Generous 401(k) matching program.

Questions before applying? 785-966-3060 or HR@pbpnation.org

Summary:

The Dispatcher II will receive calls for emergency services. The dispatcher will determine the appropriate response/priority and direct the call to the appropriate personnel or responder while maintaining officer safety checks. Relays officer safety information. This position maintains the National Crime Information Center (NCIC) and CAD database with required information. Performs Criminal Justice Information System (CJIS) operations for information inquiries and retrieval.

Minimum Requirements:

Driving: Must have a valid Kansas driver's license and be insurable with the Nation's insurance

Experience: Zero to six months of similar or related experience. Must possess a valid Kansas driver's license free of occupational restrictions, must be insurable with the Nation's insurance.

Education: HS Diploma/GED, must successfully complete the Dispatch training basic law enforcement communication officer (BLECO) course, EMD, 1st aid CPR, BIA BLECO course, NCIC certification and the full 90-day probationary period, beginning at hire date

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or can be of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Knowledge:
o Knowledge of laws, legal codes, relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
o Knowledge of Microsoft Word programs and computer/office equipment.
o Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
o Knowledge of principles and processes for providing customers and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
o Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Skills:
o Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
o Speaking: Talking to others to convey information effectively.
o Coordination: Adjusting actions in relation to others' actions.
o Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
o Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.
o Time Management: Managing one's own time and the time of others.
o Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
o Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Abilities:
o Ability of being able to work the assigned schedule and available as needed to work a flexible schedule to meet the demands of the position, which may include nights, weekends, holidays, and overtime. Shift time can vary-TBD by Chief of Police.
o Ability to be reliable, punctual, and dependable in order to meet the needs of the department and Prairie Band Potawatomi Nation.
o Ability to work with frequent interruptions.
o Ability to listen to and understand information and ideas presented through spoken words and sentences.
o Ability to communicate information and ideas in speaking so others will understand.
o Ability to identify and understand the speech of another person.
o Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

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