Dispatcher - Ricky Heath

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who we are

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Middle Georgia. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Why we need you

Because we offer top of the line products and services, we need a top of the line Dispatcher who genuinely cares about the customer and look at this opportunity as not just a job but a career.

The big task

You will evaluate customer calls and match the right technician to every job.

Key sub tasks

• Learn the business and learn how to prioritize the most urgent customer calls.

• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.

• Record and report the service calls.

• Participate in training so that you grow and develop as a professional. 

• Update customers throughout the day on the technician’s progress. 

Skills and experience

If you can achieve the above and you find it fun and challenging - you have just the right amount.

What we offer

• Our top performers are among the highest paid in Middle Georgia. 
• Competitive base pay – $20-$25/hr + Spiffs & Bonuses 
• Medical Insurance – We pay 99.5% of your health insurance premiums for health
• Affordable Dental & Vision available
• We pay 100% of basic life insurance, short-term and long-term disability.
• Work life balance –Start with 2 weeks PTO & 7 Paid Holidays. 
• 401k Plan with a 3% match.
• Company supplied vehicle, take it home at night, new and safe, super-cool company truck.
• New technology, including iPhone, iPad & access to integrated software.
• State of the art tools, parts and supplies.
• PAID TRAINING – 100 hours of paid training every year 

Our Core Values

C1: Customer First

Prioritize customer satisfaction and needs above all else. Listen actively, empathize, and go the extra mile to exceed expectations

Passion

Infuse enthusiasm and energy into everything we do. Approach challenges with vigor, creativity, and a can-do attitude 

Ownership

Take full responsibility for our actions, decisions, and outcomes. Proactively seek solutions, learn from mistakes, and continuously improve.

Reliability

Consistently deliver high-quality results and dependable service. Honor commitments, meet deadlines, and uphold standards of excellence.

Integrity

Act with honesty, transparency, and ethical behavior in all interactions. Build trust through sincerity, authenticity, and accountability.

Fearlessness

Embrace challenges, change, and uncertainty with resilience and determination. Innovate boldly, push boundaries, and seize opportunities for growth.

Learn more about us

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning Ricky Heath by visiting rickyheathcareers.com. When you're ready, please follow the directions at rickyheathcareers.com to apply for this position.

Equal Opportunity Employer