Dispatcher - JUNEAU CO GOVT
MAUSTON, WI
About the Job
JOB REQUIREMENTS: This position provides critical assistance to the
public through answering both County-wide emergency calls for service as
well as administrative calls for the Juneau County Sheriff's Department
and dispatches appropriate Law Enforcement and/or Emergency Medical
Services personnel. Provides responsive, courteous and efficient service
to County residents and the general public. This position works 12-hour
shifts from 5:00 a.m. - 5:00 p.m. and 5:00 p.m. - 5:00 a.m. 84 hours per
pay period with 8 hours per pay period paid out at time and a half.
Examples of Duties: ESSENTIAL FUNCTIONS The following duties are normal
for this position. However, they are not to be construed as exclusive or
allinclusive. To perform this job successfully, an individual must be
able to perform each duty satisfactorily. Other duties may also be
required or assigned. Using a computer-aided dispatch system, receives
emergency calls for service from the public requesting law enforcement,
emergency medical or other service; determines nature and location of
emergency, determine priorities, and dispatches necessary emergency
units in accordance with established procedures. Transmits and receives
messages to and from user agencies via public safety radios, 9-1-1
emergency telephone lines, data terminals and other communications
equipment. Maintains contact with all units on duty; maintains status
and location of officers. Inquires, enters, updates, interprets,
verifies, receives and disseminates information from national, state,
and local law enforcement computer networks as requested by user
agencies for missing persons, stolen property, warrants and restraining
orders; monitor several complex public safety radio frequencies.
Provides Basic life support instructions following the National Academy
of Emergency Medical Dispatch (NAED), including CPR instructions to
citizens until emergency responders arrive on scene. Transmits, receives
and monitors multiple radio talk groups to include emergency services,
schools, Public Works Department and other law enforcement agencies. Use
proper interview questions to obtain information for call entry.
Operates the CAD, Siren, Records Management and in-house computer
systems. Provide scene safety instructions to callers who are involved
in high-risk situations until first responders or law enforcement
officers are on scene. Answers non-emergency calls for assistance.
Creates and maintain accurate records providing documentation for all
events and occurrences within the Communications Center. Monitors
weather and other natural disaster conditions and notifies staff and
public of hazards. Interprets messages, analyze distances and time
periods and communicate the same to others. Provides needed backup to
other staff members during periods of absence and during peak workloads
as directed. Assumes one or more on-going, specialized assignments such
as training officer, terminal security coordination for State/Federal
criminal databases, receives cross-training to provide back-up to
administrative assistants and office specialists when needed. Attends
meetings and events to promote positive public relations. Other duties
as assigned. EXPECTATIONS Interprets and applies Federal, State,
municipal, and Department rules, regulations, and policies. Attends work
regularly and is punctual. Behaves professionally and presents an
appropriate standard of grooming, hygiene, and dress that align with
health and safety standards. Conducts self in such a way as to reflect
positively on the County. Fosters positive working relationships and
accepts new responsibilities. Learns and understands the safe practices
for the job being performed and complies with the safe work practices
and personal protective requirements for the job. * OTHER
EXPERIENCE AND QUALIFICATIONS: MINIMUM REQUIRED QUALIFICATIONS High
School Diploma or equivalent. Ability to obtain a curr nt NCIC and
Emergency Dispatching certification. Successful completion of Basic Law
Enforcement Communications Officer's Course and maintain continuing
education hours throughout employment. PREFERRED QUALIFICATIONS Two (2)
years of experience as a Dispatcher. * APPLICATION
INSTRUCTIONS: Apply Online:
https://www.governmentjobs.com/careers/juneauwi?
public through answering both County-wide emergency calls for service as
well as administrative calls for the Juneau County Sheriff's Department
and dispatches appropriate Law Enforcement and/or Emergency Medical
Services personnel. Provides responsive, courteous and efficient service
to County residents and the general public. This position works 12-hour
shifts from 5:00 a.m. - 5:00 p.m. and 5:00 p.m. - 5:00 a.m. 84 hours per
pay period with 8 hours per pay period paid out at time and a half.
Examples of Duties: ESSENTIAL FUNCTIONS The following duties are normal
for this position. However, they are not to be construed as exclusive or
allinclusive. To perform this job successfully, an individual must be
able to perform each duty satisfactorily. Other duties may also be
required or assigned. Using a computer-aided dispatch system, receives
emergency calls for service from the public requesting law enforcement,
emergency medical or other service; determines nature and location of
emergency, determine priorities, and dispatches necessary emergency
units in accordance with established procedures. Transmits and receives
messages to and from user agencies via public safety radios, 9-1-1
emergency telephone lines, data terminals and other communications
equipment. Maintains contact with all units on duty; maintains status
and location of officers. Inquires, enters, updates, interprets,
verifies, receives and disseminates information from national, state,
and local law enforcement computer networks as requested by user
agencies for missing persons, stolen property, warrants and restraining
orders; monitor several complex public safety radio frequencies.
Provides Basic life support instructions following the National Academy
of Emergency Medical Dispatch (NAED), including CPR instructions to
citizens until emergency responders arrive on scene. Transmits, receives
and monitors multiple radio talk groups to include emergency services,
schools, Public Works Department and other law enforcement agencies. Use
proper interview questions to obtain information for call entry.
Operates the CAD, Siren, Records Management and in-house computer
systems. Provide scene safety instructions to callers who are involved
in high-risk situations until first responders or law enforcement
officers are on scene. Answers non-emergency calls for assistance.
Creates and maintain accurate records providing documentation for all
events and occurrences within the Communications Center. Monitors
weather and other natural disaster conditions and notifies staff and
public of hazards. Interprets messages, analyze distances and time
periods and communicate the same to others. Provides needed backup to
other staff members during periods of absence and during peak workloads
as directed. Assumes one or more on-going, specialized assignments such
as training officer, terminal security coordination for State/Federal
criminal databases, receives cross-training to provide back-up to
administrative assistants and office specialists when needed. Attends
meetings and events to promote positive public relations. Other duties
as assigned. EXPECTATIONS Interprets and applies Federal, State,
municipal, and Department rules, regulations, and policies. Attends work
regularly and is punctual. Behaves professionally and presents an
appropriate standard of grooming, hygiene, and dress that align with
health and safety standards. Conducts self in such a way as to reflect
positively on the County. Fosters positive working relationships and
accepts new responsibilities. Learns and understands the safe practices
for the job being performed and complies with the safe work practices
and personal protective requirements for the job. * OTHER
EXPERIENCE AND QUALIFICATIONS: MINIMUM REQUIRED QUALIFICATIONS High
School Diploma or equivalent. Ability to obtain a curr nt NCIC and
Emergency Dispatching certification. Successful completion of Basic Law
Enforcement Communications Officer's Course and maintain continuing
education hours throughout employment. PREFERRED QUALIFICATIONS Two (2)
years of experience as a Dispatcher. * APPLICATION
INSTRUCTIONS: Apply Online:
https://www.governmentjobs.com/careers/juneauwi?
Source : JUNEAU CO GOVT