Dispatcher - Hunter Recruitment Advisors
Near Martinsburg, WV, WV
About the Job
Why we need you
Because we offer top of the line products and services, we need a top of the line Dispatcher who genuinely cares about the customer and look at this opportunity as not just a job but a career.
The big task
You will evaluate customer calls and match the right technician to every job.
Location: Martinsburg, WV
What We Offer:
Responsibilities:
• Learn the business and learn how to prioritize the most urgent customer calls.
• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Record and report the service calls.
• Participate in training so that you grow and develop as a professional.
• Update customers throughout the day on the technician’s progress.
• Navigating customer's questions and concerns and seeking resolutions to high level challenges.
• Providing exceptional administrative support and being the "go to person" for the Service Manager.
Skills and experience
If you can achieve the above and you find it fun and challenging - you have just the right amount of skill and experience. Experience with Customer Service supporting all clients.
Required Skills:
We are an equal opportunity employer
Because we offer top of the line products and services, we need a top of the line Dispatcher who genuinely cares about the customer and look at this opportunity as not just a job but a career.
The big task
You will evaluate customer calls and match the right technician to every job.
Location: Martinsburg, WV
What We Offer:
- Competitive pay $18 - $20 Hourly
- Medical Insurance -- we pay 100% for your insurance for health. We also offer vision and dental insurance.
- Retirement plan with a company match.
- A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same care when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Johnson & Johnson Heating and Air Conditioning.
Responsibilities:
• Learn the business and learn how to prioritize the most urgent customer calls.
• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Record and report the service calls.
• Participate in training so that you grow and develop as a professional.
• Update customers throughout the day on the technician’s progress.
• Navigating customer's questions and concerns and seeking resolutions to high level challenges.
• Providing exceptional administrative support and being the "go to person" for the Service Manager.
Skills and experience
If you can achieve the above and you find it fun and challenging - you have just the right amount of skill and experience. Experience with Customer Service supporting all clients.
Required Skills:
- High School Diploma or equivalent
- 2 plus years of customer service experience
- Minimum 1 year experience dispatching in service industry
- Self Starter with the ability to stay on task without direct supervision
- IT competent, previous experience with Microsoft Office.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communication.
- Outgoing personality that blends well with a fast-paced, goal-driven environment.
- Highly motivated, flexible, and great attitude on life.
We are an equal opportunity employer
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Source : Hunter Recruitment Advisors