Dispatcher - Dixie Electric, Plumbing, & Air

Are you looking for a job you can call a career? Want to work for a company that cares about you both professionally and personally?

Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full-time dispatcher with integrity and professionalism to join our team in Opelika, Alabama. The work hours are 7:30am-4:30pm Mon-Fri, plus an on-call rotation. 

Our dispatch team works diligently to ensure that our technicians get to their calls and that our customers know when they will be arriving. This position plays a vital role in making sure our customers are receiving exceptional service. We want you to be a part of helping us positively impact and enrich each person whose home we service.

Who You are:

• You must be excited about making a difference in people’s lives every day
• You are an excellent multi-tasker with the ability to work in a fast-paced environment
• You enjoy and excel at solving problems
• You stay calm under pressure and address any issues in a quick and efficient manner
• You are highly detailed-oriented and organized
• You are a self-starter and can work independently as well as on a team

What You will be doing:

• Effectively communicate with customers and handle any questions or needs they may have
• Organize and assign calls to techs and dispatch techs out
• Book calls when necessary
• Build installs and book estimates
• Debrief calls and input all information from call into system
• Develop the necessary skills to navigate Spectrum and utilize it properly (prior knowledge of this is preferred)

Who We are:

• We believe in Doing the Right Thing
• We believe in Service Excellence
• We believe in Mutual Respect
• We believe in Delivering Happiness
• We believe in Safety
• We believe in Continuous Improvement and Dedication

Perks:

• Competitive Wages
• 401K Benefits with match program
• Paid Holidays
• Paid Vacation
• Health Plan for team members and their families
• Other insurances including vision, dental, life, short-term and long-term disability
• LegalShield
• Marketplace Chaplains
• On staff National Certified Counselor
• Opportunity for professional growth and development

Qualifications:

• High School Diploma or GED
• One year of dispatch work experience required
• Customer service and phone experience required
• Proficient in Microsoft Word and Excel
• Excellent communication and computer skills
• Required 40 WPM

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