Dispatcher - SCI Shared Resources, LLC

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards. **JOB RESPONSIBILITIES** **Dispatching/Paperwork** + Provides consistent support by dispatching resources to meet the needs of client families + Receives first call information and initiates the resources required for dispatch + Processes removal paperwork + Assists with recording keeping of embalming documentation as required + Ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include: + Removals + Visitations + Transfers of casketed decedent and/or remains to final dispositions + Decedent memorial services **Scheduling** + Schedules activities for both the internal staff as well as market locations + Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include: + Removals + Visitations + Transfers of casketed decedent and/or remains to final dispositions + Decedent memorial services + Maintains in-house scheduling of location resources + Schedules sufficient resources to meet market commitments **Customer Service** + Demonstrates a commitment to internal and external customer service while serving the Company’s families exceptionally well + Builds and maintains strong relationships by promoting a team atmosphere + Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding + Leads by example while staying engaged and supportive of company initiatives **Manage Inventory (Location specific)** + Takes and places orders for necessary supplies + Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required + Order additional general supplies at the direction of the location management. + Performs other duties as directed by management **MINIMUM REQUIREMENTS** **Education** + High school diploma or GED equivalent **Licenses** + Current valid driver’s license may be required **Experience** + Minimum of six (6) months scheduling or logistics experience **Knowledge, Skills and Abilities** + Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively manage various location needs + Ability to resolve issues in accordance with company goals and objectives + Excellent communication skills and interpersonal skills + Ability to prioritize and organize effectively with a keen sense to detail + Ability to work in a fast paced, high pressure environment + Ability to multi-task using multiple software programs simultaneously + Ability to communicate with associates, customers, supplies in person or by phone + Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn + Good driving record Postal Code: 85009 Category (Portal Searching): Operations Job Location: US-AZ - Phoenix Job Profile ID: F00211 Time Type: Full time Location Name: Phoenix Personal Care Center