Dispatcher - Scottsdale Air
Phoenix, AZ
About the Job
We are looking for an experienced, enthusiastic, and self-motivated Dispatcher. This position's primary function is efficiently dispatching technicians to their respective calls. All Dispatchers will rely on established procedures and guidelines to execute primary job functions. This entails coordinating all technicians to run scheduled calls each day properly and effectively. Key goals are confirming appointments and ensuring that technicians arrive on time. This is a full-time, at-will, non-exempt level position.
WORK SCHEDULE:
Monday - Friday 8:00 am - 5:00 pm + rotating Saturdays during the Summer Season.
DUTIES AND RESPONSIBILITIES:
- Strong desire to achieve top results with a charismatic, positive "can-do" attitude over the phone and in person.
- Proactively gain and maintain a complete understanding of our portfolio of products and services.
- Effectively summarize and relay information
- Achieve productivity standards and goals the company sets while maintaining high quality.
- Work well independently within guidelines and complete work without requiring follow-up.
- Analyze data from previous appointments and the technician's performance and technical ability and apply this to new appointments, ensuring the appropriate technician is sent.
- Effectively handle multiple tasks simultaneously while consistently interrupted by phone calls, emails, and competing priorities.
- Communicate opportunities on appointments to encourage and motivate technicians, helping drive performance.
- Manage a geographical territory, producing the best outcomes possible from appointments within the assigned territory.
- Understand and communicate expectations, following and firmly executing processes even if challenged by a technician or peer.
- Detail-oriented, closely monitoring and identifying incorrect work orders, correcting mistakes, and resolving with managers, as necessary.
- Dedication to providing superior customer service.
SKILLS/QUALIFICATIONS:
- A minimum of 2 years of versatile Dispatch experience.
- Knowledge of Service Titan, Helpful.
- Computer literate and able to accurately talk and type (minimum of 40 wpm).
- Able to manage multiple priorities within a fast-paced, deadline-driven, multi-discipline environment.
- Able to make good decisions and resolve issues calmly and diplomatically.
- Strong Phone and Interpersonal Skills
- Computer literacy and Data Entry Skills
- Ability to interpret city/county maps.
WORK CONDITIONS:
- Regularly required to sit; use hands to handle or feel and type.
- Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly and through telephone conversations to resolve issues.
- Frequently required to reach with hands and arms.
- Occasionally required to stand, walk and stoop, kneel, crouch, or crawl
- May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
BENEFITS:
- 401k with company match
- Medical, Dental, Vision + Life Insurance
- Paid Time Off (Holidays, Sick time, Vacation)
- Room for career growth in a supportive environment
About Scottsdale Air:
At Scottsdale Air, we've been providing affordable, top-notch heating and AC services to residents in Arcadia, Phoenix, Scottsdale, Tempe, Paradise Valley, Carefree, Cave Creek, Fountain Hills, Chandler, Mesa, Gilbert, and Ahwatukee since 1947. We take pride in being a trusted HVAC company that is known for our team of experienced HVAC Technicians. With years of experience and expertise in the industry, our technicians are highly skilled and knowledgeable, ensuring that every HVAC service we provide is of the highest quality.
We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.