Dispatcher - Sunrise Systems Inc
Phoenix, AZ 85040
About the Job
Job Title: Dispatcher
Location: Phoenix, AZ 85040
Duration: 1 to 3 Months
Position Type: Hourly contract Position (W2 only)
NOTE:
• ASSIGNMENT LENGTH: 1-3 months with possibility of full-time hire
• SCHEDULE/ REMOTE FLEXIBILITY: Monday thru Friday 7am-430pm (Start time may vary)
• WORK HOURS: 7am-4:30pm
• HOURS PER WEEK: 40 hours
• CERTIFICATION REQUIREMENT: High School Graduate
• EDUCATION AND EXPERIENCE REQUIREMENT: High School Graduate
• INTERVIEW PROCESS: Prefer in person (can be flexible)
• PREFERRED INTERVIEW TIMES: Tuesday-Thursday 10am-2pm (can be flexible)
• TEAM SIZE: 8-10 people
• PURPOSE/ MISSION OF TEAM: any new projects coming up? Why would someone want to join your team? Upward mobility? Transitioning into a new operating system
PRINCIPAL RESPONSIBILITIES:
• Ability to prioritize calls and leverage appropriate workforce.
• Schedule or dispatch service technicians to appropriate locations, according to customer requests, specifications, or needs. Verify receipt of call by technician.
• Respond to customer difficulties with billing and service.
• Communicate work orders, messages, or information to or from supervisors, or technicians.
• Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
• Assign a technician working in the area and work order or purchase order number.
• Upon work completion close ticket and contact customer for feedback about the task performed & the quality of the work.
• Respond and review calls taken by call center.
• Obtain COD information and notify credit to send an application for credit approval to new customers
• Additional responsibilities as assigned.
EDUCATION REQUIREMENT:
REQUIRED: HS;
PREFERRED: ASSOCIATES
MINIMUM YEARS OF EXPERIENCE NECESSARY: 0-5 years
ADDITIONAL INFORMATION:
• Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment.
• Strong communication skills, verbal and written, required.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• Strong organizational, time management skills, and high attention to detail
• Flexibility to work outside normal working hours, as required.
• Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
• High level of professionalism and diplomacy
• Strong customer focus skills
• Excellent telephone and communication skills. Ability to handle high volume of telephone calls.
• Demonstrated ability to making decisions, learn quickly, thinking rationally and exercising good judgment. Work effectively in diverse team environment.
Contact:
Abdul Ajeej | Cell:732-272-0361 | Email: Abdul.A@Sunrisesys.com
Location: Phoenix, AZ 85040
Duration: 1 to 3 Months
Position Type: Hourly contract Position (W2 only)
NOTE:
• ASSIGNMENT LENGTH: 1-3 months with possibility of full-time hire
• SCHEDULE/ REMOTE FLEXIBILITY: Monday thru Friday 7am-430pm (Start time may vary)
• WORK HOURS: 7am-4:30pm
• HOURS PER WEEK: 40 hours
• CERTIFICATION REQUIREMENT: High School Graduate
• EDUCATION AND EXPERIENCE REQUIREMENT: High School Graduate
• INTERVIEW PROCESS: Prefer in person (can be flexible)
• PREFERRED INTERVIEW TIMES: Tuesday-Thursday 10am-2pm (can be flexible)
• TEAM SIZE: 8-10 people
• PURPOSE/ MISSION OF TEAM: any new projects coming up? Why would someone want to join your team? Upward mobility? Transitioning into a new operating system
PRINCIPAL RESPONSIBILITIES:
• Ability to prioritize calls and leverage appropriate workforce.
• Schedule or dispatch service technicians to appropriate locations, according to customer requests, specifications, or needs. Verify receipt of call by technician.
• Respond to customer difficulties with billing and service.
• Communicate work orders, messages, or information to or from supervisors, or technicians.
• Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
• Assign a technician working in the area and work order or purchase order number.
• Upon work completion close ticket and contact customer for feedback about the task performed & the quality of the work.
• Respond and review calls taken by call center.
• Obtain COD information and notify credit to send an application for credit approval to new customers
• Additional responsibilities as assigned.
EDUCATION REQUIREMENT:
REQUIRED: HS;
PREFERRED: ASSOCIATES
MINIMUM YEARS OF EXPERIENCE NECESSARY: 0-5 years
ADDITIONAL INFORMATION:
• Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment.
• Strong communication skills, verbal and written, required.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• Strong organizational, time management skills, and high attention to detail
• Flexibility to work outside normal working hours, as required.
• Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
• High level of professionalism and diplomacy
• Strong customer focus skills
• Excellent telephone and communication skills. Ability to handle high volume of telephone calls.
• Demonstrated ability to making decisions, learn quickly, thinking rationally and exercising good judgment. Work effectively in diverse team environment.
Contact:
Abdul Ajeej | Cell:732-272-0361 | Email: Abdul.A@Sunrisesys.com
Source : Sunrise Systems Inc