Dispatcher - Black Diamond Experts

WHO ARE WE?

Black Diamond Experts is a proud and growing local Utah based residential service company. Our strengths are Electrical, Plumbing, and HVAC. Our goal is to continue dominating Utah's market by servicing the Wasatch Front and St. George while maintaining a happy and loyal customer base. Our priority is taking care of our employees who are our biggest assets.

Black Diamond Experts is always seeking dependable, eager-to-learn, and tenacious individuals to join our team. We recognize the importance of developing our employees' skills, fostering a positive and supportive culture, and providing reliable management. We are committed to continuous improvement and innovation in our ever-evolving field. We seek individuals who are determined to contribute to a growing, dependable company that is here to stay for years to come!

This is an on site position at our Salt Lake City shop. No Remote positions are available.

WHAT ARE WE LOOKING FOR?

The ideal candidate will be highly organized, possess excellent communication skills, and have a strong ability to multitask in a fast-paced environment.

WHAT YOU WILL BE DOING

• Assist our Expert Service Technicians throughout the day. You are their backbone when it comes to customer support.
• Get to know our customer base by conducting call aheads, reschedules, and follow ups.
• Help the company plan for a successful day by scheduling calls according to skillset and logistics.
• Maximize your computer skills by working with our CRM ServiceTitan, Spreadsheets, Slack, and more.

This position makes you feel like you're making a difference by helping people when they need Electrical, Plumbing, and HVAC. It is crucial to the success of our company and part of our assurance of customer satisfaction. 

WHAT YOU WILL BRING

• Previous experience in dispatching, scheduling, or a related field
• Strong organizational and multitasking abilities. 
• Excellent verbal and written communication skills.
• Ability to work under pressure, attention to detail, and problem-solving skills. Strong customer service orientation.
• Understand the skills, strengths, and weaknesses of the field technicians

WHAT WE HAVE TO OFFER YOU!

• Top Wages
• Paid Training
• 100% Paid Employee Health Plan
• 100% Paid Employee Dental Plan
• Family Health & Dental Plan Contribution
• Company Paid Life and Accidental Insurance
• 401k + Contribution
• Paid Time Off, Holiday Pay, and Voluntary Time Off
• Monthly Company BBQ's and Department Potlucks
• Weekly opportunity to win Bingo and receive a gift card (This is not a joke!). 

Black Diamond Experts has over a decade of experience and a generation of loyal customers. We are committed to superior quality work. If you want to be a part of our successful team and are ready to be a hero, let's chat.

*Regrettably, only those chosen for an interview will be contacted*