Dispatcher - PrideStaff
Temecula, CA 92590
About the Job
Dispatcher
The Dispatcher schedules technician appointments at customer sites and facilitates communication among technicians, customers, and the company.
Primary responsibilities:
- Maintains the service technician, plumber and electrician schedules and dispatches electricians as service calls are completed.
- Schedules technician, plumber or electrician return trips with customers to complete jobs after arrival of parts.
- Maintains on-call schedule for service electrician and after-hours service procedures.
- Enters service calls, schedules calls, and generates call debriefing with electricians daily.
- Maintains customer database, ensuring complete, accurate, and updated entry of information
- Responds to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing, and general inquiries.
- Responds to electrician requests both by online and phone.
- Follows up and schedules preventative maintenance service appointments.
- Reviews completed service work orders for accuracy.
- Participates in all company-sponsored training classes.
- Effectively manages conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.
- Always maintains a professional image by:
- Following safety policies and procedures.
- Abiding by ALL standards of performance and code of ethics.
- Maintaining a courteous demeanor with all customers and associates.
Required knowledge, skills and abilities:
- Minimum two years of experience in related industry dispatch and coordination.
- Geographical knowledge of the service area and/or map reading skills.
- Advanced communication and customer service skills.
- Experience in using Microsoft Word and Excel.
- Valid driver’s license and a clean driving record.
Educational/certification requirements:
- GED or High School Diploma.
Environmental conditions:
- General office environment.
Schedule:
Monday - Friday (8:00AM - 5:00PM)
Pay Rate:
$20.00 - $25.00 Per Hour
Compensation / Pay Rate (Up to): $20.00 - $25.00 Per Hour
Source : PrideStaff