Dispatcher - Trotter Workforce

Dispatcher

Warminster, PA

Hourly Rate:  $23.00-30.00 per hour

 

Responsibilities:

• Schedule and dispatch driver/vehicles/equipment to appropriate customer locations
  
• Enters service calls, schedules calls, and generates call debriefings with techs daily
  
• Maintain the Service Technicians schedule. Verifies dispatched service calls are completed
  
• Organizing work requests, logging calls, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
  
• Service technician return trips with customers to complete jobs after arrival of parts
  
• Maintains "on-Call" schedule and after hour procedures
  
• Follow up and schedules all PM Service appointments
  
• Works closely with Service Admin to manage customer database, ensuring complete, accurate and updated entry of information
  
• Relay information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel
  
• Follow up on customer requests for immediate needs
  
• Speak with customers to resolve problems, requests for services or equipment
  
• Preparing daily work such as schedules
  
• Reviews completed service work orders for accuracy
  
• Performs initial payroll/timesheet audit
  
• Prepare invoices and timecards for processing
  
• manages conflict resolution with clients through clear communication, addressing any concerns, questions or problems expediently. Relies on managerial support as needed
  
• Communicated and suggests ideas for operational improvement of the dispatch role and the Service Group in general
  
• Performs customer satisfaction surveys

Requirements

• Must have 2+ years as a dispatcher
  
• Geographical knowledge of the service area
• Strong communication and interpersonal skills
  
• Proficient computer skills, Microsoft Word/Excel/Outlook
  
• Must be highly organized, a multi-tasker who pays attention to detail
  
• Possess exceptional customer service
  
• Valid Driver's License
  
• Ability to pass a background check and drug screen
  
• Able to work well with others
  
  

Benefits

• Health Benefit Package
  
• PTO

• Schedule and dispatch driver/vehicles/equipment to appropriate customer locations • Relay information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel • Follow up on customer requests for immediate needs • Speak with customers to resolve problems, requests for services or equipment • Preparing daily work such as schedules • Organizing work requests, logging calls, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information