Dispensary Manager - Mayflower Cannabis (Allston, MA) - iAnthus Capital

Who We Are:

iAnthus is a multi-state operator, encompassing the full spectrum of cannabis enterprises, from cultivation to processing to retailing. Cannabis will be the next great transformative industry - not just because it has the power to change people’s lives (especially those suffering from chronic ailments) – but also because it will impact many other industries, from agriculture to pharmaceuticals to alcoholic beverages. Our mission is to create the most valuable cannabis brands and network of cannabis operations and distribution nationally. At iAnthus, you will be given opportunities for career development, a flexible work environment, excellent benefits, a wellness program and the ability to interact with and learn from leaders in the cannabis industry.

Who You Are:

You have a strong desire to learn and to contribute to a team. You are passionate about making an inclusive, positive, and compliant workforce. You can effectively manage your time and focus on ensuring data integrity and accuracy for your projects. If you would like to work in a fast-paced environment and are interested in building something meaningful with the rest of the iAnthus team, we would love to hear from you!

Professional Competencies:

• Positive attitude
• Exceptional attention to detail and organized
• Strong interpersonal and teamwork skillset
• Excellent verbal and written communication skills
• Ability to multi-task, prioritize, and work in a fast-paced environment

Benefits:

•   20 days of accrued Paid Time Off
•   Nine Paid Holidays
•   Paid Sick Leave
•   Paid Parental Leave
•   Medical, Dental, Vision, FSA, HSA, and Transit Benefits
•   Employer Paid Short-Term Disability and Life Insurance
•   Wellness Program
•   401(k)
•   Employee Assistance Program
•   Ability to work in a growing company where your talents and skills can have a positive impact

Job Summary:

The Dispensary Manager will assume a central role in the daily operations and sales management of the dispensary, actively contributing to its growth and overall success. This position involves a primary focus on staff training and development, driving sales, maintaining exceptional patient and customer service, upholding brand integrity, and efficiently managing all aspects of dispensary operations. 

Responsibilities: 

Driving Business Sales:

• Develop and carry out comprehensive sales strategies to drive revenue growth and achieve sales targets. 

• Lead, energize, and inspire team members to effectively implement sales strategies. Provide ongoing coaching to enhance product knowledge, sales techniques, and customer engagement. 

• Establish and monitor performance metrics to evaluate and enhance your team’s sales performance. 

• Spearhead promotional campaigns and marketing initiatives to increase foot traffic and elevate sales. Leverage both traditional and digital channels to maximize outreach. 

• Implement strategies to enrich the overall patient and customer experience, ensuring satisfaction and repeat business. Foster a customer-centered approach among team members. 

• Collaborate closely with the Assistant Manager to optimize product availability, minimize out-of-stocks, and implement effective inventory control measures. 

• Implement initiatives that encourage cross-selling and upselling, aiming to increase the average transaction value and overall revenue. 

• Develop and manage customer loyalty programs to cultivate repeat business and enhance brand loyalty. 

Policies Procedures Dispensary Operations:

• Deliver exceptional customer service by observation, active listening, and proactive interaction. Ensure satisfaction and quick resolution of any issues that may arise. 

• Proactively initiate and support changes in policies, procedures, and products, adapting to the ever-evolving cannabis industry as the company grows. 

• Lead the implementation and effective application of information, tools, and systems essential for meeting the diverse needs of patients and customers.  

• Assume responsibility and accountability for the dispensary’s P&L statement and controllable expenses, ensuring financial health and efficiency.  

• Spearhead merchandising, operations, marketing, and the execution of both store and company standards to enhance the overall patient and customer experience. 

• Actively engage in networking initiatives and foster positive relationships within the community to strengthen the dispensary’s presence. 

• Oversee all store opening and closing procedures, ensuring a seamless and secure operational transition each day. 

• Manage all aspects of cash handling procedures and inventory management. 

• Demonstrate adaptability in a dynamic environment, consistently achieving goals even in the face of stress and ambiguity.  

• Ensure adherence to all company policies and procedures, including but not limited to inventory reporting, team member reporting, patient reporting, and packaging. 

• Maintain a clean and safe environment for all team members, patients, and customers to include sales floor, back room, manager offices, and restrooms. 

• Serves as a company brand ambassador and trains team members to represent the brand appropriately. 

• Follows and implements the company’s core values including respect, diversity, sustainability, research, and service. 

• Adheres to iAnthus' cultural principles of collaboration, innovation, and accountability. 

Team Member Management: 

• Spearhead the recruitment, hiring, and training processes, ensuring alignment with all Human Resources policies and procedures.   

• Provide positive and constructive feedback to team members, aiding them in meeting and surpassing expectations and goals.  

• Set clear expectations and goals, guiding the team towards achieving operational excellence and delivering exceptional customer service. 

• In partnership with Human Resources, implement effective performance management processes, conducting regular performance reviews and goal-setting sessions. 

• Identify areas for improvement, provide constructive feedback, and recognize and reward outstanding performance. 

• Facilitate ongoing training to ensure that team members are well-versed in product knowledge, compliance, and customer service best practices. 

• Support the professional growth and development of team members through continuous learning opportunities. 

• Efficiently manage staff scheduling to optimize coverage and ensure smooth workflows. 

• Coordinate and oversee shift rotations, breaks, and team member availability to meet operational demands. 

• Act as a mediator in resolving any interpersonal conflicts or issues within the team promptly and professionally. 

• Foster a culture of open communication and teamwork to minimize conflicts and enhance team cohesion. 

• Ensure that all team members adhere to legal and regulatory compliance requirements, including safety protocols and licensing regulations. 
   

Qualifications:  

• Must be twenty-one (21) years of age or older.

• High School diploma or equivalent. 

• College degree highly preferred. 

• Must consent to a criminal background check.  

• Must have a valid driver's license and reliable transportation. 

• A minimum of five years of full-scope management experience in retail, hospitality, and/or sales roles is essential. 

• A minimum of five years’ experience in leadership roles.  

• Deep knowledge of state-specific cannabis laws and regulatory compliance is non-negotiable. 

• Demonstrated ability to manage multiple projects, set priorities effectively, and meet deadlines. 

• Strong planning, organizational, and time management skills are required. 

• Exceptional verbal and written communication skills are a must. 

• Excellent interpersonal skills with a proven ability to positively influence individuals at all organizational levels. 

• Capability to thrive in a fast-paced environment, manage high-stress situations, and exhibit flexibility and adaptability when necessary. 

• Analytical mindset with a keen attention to detail and a focus on process optimization.  

• High-level competence in utilizing computers and technology, including working with MS Office applications, POS, and inventory management control systems. 

• Effective decision-making skills and a proactive approach to problem-solving.  

• Comfortable in leveraging social media analytics to measure the impact of the dispensary’s marketing efforts and providing feedback to adjust strategies as needed to maximize engagement and drive (online) sales. 

• (Advanced) Knowledge of digital marketing tools and strategies, including SEO, email marketing, and online advertising. 

• Experience with analyzing sales data, customer trends, and product performance to identify opportunities for improvement and targeted marketing strategies. 

• Comfortable in actively soliciting and analyzing customer feedback to identify areas for improvement and innovation, shaping the dispensary’s offerings based on customer preferences. 

• Proficiency in managing online sales platforms, including website or app sales, to tap into a broader market and drive sales. 

MMI encourages applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. MMI believes in creating and sustaining a robust policy of inclusivity and diversity. MMI recognizes that diversity in the workforce is key to the integrity of a company’s commitment to its community. MMI’s Diversity & Inclusion Plan is designed to promote equity among minorities, women, veterans, people with disabilities, and people who identify as LGBTQ. MMI will make every effort to employ and advance in employment qualified and diverse people at all levels within the company.

We value all team members by embracing their diverse talents, perspectives, and experiences, and fostering inclusion that inspires innovation, encourages respect and promotes unlimited success. Our goal is to attract and sustain a diverse workforce by recruiting, hiring, developing and retaining high-performing employees who work collaboratively to carry out the mission of MMI. 

Individuals seeking employment with MMI that have any Criminal Offender Record Information remain eligible for employment subject to applicable law and regulation.

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