Dispensary Supervisor - Vireo Health

Who we are: 

At Green Goods, our mission is to bring the best of technology, science, and engineering to the cannabis industry. We are a physician‐founded medical cannabis company based in Minneapolis, with roots stretching to New York, and Maryland. Our mission is to provide safe access, quality products and value to our patients, while supporting our local communities through active participation and restorative justice programs. We are hiring individuals who share our vision and passion for improving people’s lives. If you are looking for a positive work environment where your contributions truly make a difference, click apply and let us learn about you! 

What you will do: 

 We are seeking an energetic and experienced Supervisor to join our team! The Dispensary Supervisor is responsible for working in collaboration with the dispensary management team to supervise dispensary employees and ensure smooth operations and appearance. The ideal candidate for this job should be a leader in setting a good example for outstanding customer service, product knowledge and keeping coworkers motivated. The Dispensary Supervisor will work with the Director of Patient Services and Pharmacy Manager ensure completion of all dispensary functions and to ensure the dispensary is running smoothly and according to rules and regulations. In the absence of the Director of Patient Services and Pharmacy Manager, the Dispensary Supervisor must have the ability to oversee all store operations. 

If you are someone who has passion for helping customers and cannabis, then come grow your career with Goodness Growth! 
 

Highlighted Responsibilities: 

• Responsible for attracting talent, hiring, onboarding, scheduling and coaching of employees. 

• Ensure to communicate and implement company initiatives through staff meetings. 

• Ensure that employees are providing outstanding customer service which includes greeting and acknowledging every customer, maintaining proficient cannabis knowledge and all other aspects of customer service and coaching employees on issues as they arise. 

• Motivate and work together with management and employees to meet sales goals. Lead by example and coach team members on performance. 

• Delegate assigned tasks during scheduled shifts to ensure completion scheduled shift,  

• Exercise independent, sound judgement, analytical and problem‐solving skills to resolve customer questions, concerns and complaints as well as employee issues in a timely and effective manner. 

• Maintain open communication with management team and other coworkers including delivering enforcing company policies as directed. 

• Provide coaching and deliver feedback to help employees meet or exceed performance and behavioral expectations, including discipline for conduct, policy violations, or performance deficiencies. 

• Effectively resolve heightened interactions with customers and staff. 

• Maintain and seek in‐depth knowledge of every product and strain in the dispensary and consumption methods, as well as industry‐wide product knowledge, and strive to train and share that knowledge with other members of the team. 

• Monitor and maintain inventory levels ensuring an assortment of products and communicating inventory action items with management. 

• Ensure accuracy and inventory operations standards are consistently maintained within the vault and verification/intake of deliveries of products and supplies. 

• Ensure employees maintain an organized workflow of filling and labeling orders. 

• Support all Patient Care Coordinators and Customer Service representatives, as assigned by store leadership based on staffing and business needs. 

• Participate in Manager on Duty responsibilities including, opening, and closing. 

• Ensure proper cash handling including accurately processing payments, discounts, and cash maintenance. 

• Adhere to and uphold all security measures and safety compliance put in place. 

• Ensure that proper patient paperwork, ID and patient intake process are done properly.  

• Support the dispensary management team in ensuring company standards, policies and Minnesota state regulations are followed. 
   

Qualifications: 

• Must be 21 or older. 

• Minimum 1‐3 years of retail leadership or management experience. 

• Must be proactive, with a strong work ethic, attention to detail, strong communication, customer service and leadership skills. 

• Meet timeliness consistently in fast paced environment and be able to effectively work under pressure. 

• Continuously open to constructive, developmental feedback. 

• Ability to use standard office equipment and computer software. 

• Must pass all required background checks. 

• Must be and remain compliant with all legal and company regulations for working in the industry. 

• Requires open availability working days, nights, and weekends. Ability to work full‐time, reliable, responsible, and dependable attendance. 

• Candidates must have the ability to stand for extended periods, climb a ladder and to move and handle boxes of products/merchandise (weighing up to 50 pounds) and fixtures throughout the store, which entails lifting, and perform all functions as set forth above. 

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