Distributed-Application Support Engineer-Lead - TechDigital

Responsibilities:

• Incident Management: Troubleshoot, investigate, triage and coordinating incidents with stakeholders.
• Problem Management: Work with developers and other infra teams for determining RCA and implement preventative measures. Address and triage to resolve reoccurring issue wit a permanent fix.
• Autosys Batch Monitoring: Providing daily batch support and generate status reports.
• Environment patching management: Supporting infra patch upgrade, coordinate post patching checks and taking QA checkouts for signoffs.
• Middleware certificate managements: Support and coordinate b/w RLC and app team for renewal of certificate. Post certificate renewal take signoff from stakeholders.
• Environment monitoring:

1. AppDynamics- To monitor server and JVM health.
2. Configure alerts and policies for proactive monitoring.
3. Database health monitoring.

• Daily and Weekly incident and environment downtime reporting.

Skills:

• 7+ years of experience required on relevant field with handling a team.
• Proficient knowledge on Unix complex command and shell scripting.
• Working knowledge on Autosys tool, Informatica and Cloudera.
• Middleware knowledge- Application servers, Web servers (Tomcat), MQ and Kafka.
• Web development and API knowledge.
• Hand on experience on Azure monitoring tools, AppDynamics, Splunk, Grafana.
• Good knowledge on Oracle (SQL/PLSQL).
• Good knowledge on HTTP, SSH and FTP.
• Understand of JAVA based applications.
• Excellent communication and email writing skills.