District Leader - Thomas Serpa Group

Position Title: District Leader

Reports to: Director of Operations

Direct Reports: Restaurant Management

Job Summary: The District Leader at TSG leads their Restaurant Management teams in delivering a service experience that goes beyond the guest's expectations. The District Leader is responsible for the continuous operations of 5-8 locations. The District Leader sets an example for their team members by adhering to TSG policies and procedures.

Principle Responsibilities:

Team Environment

• Responsible for recruiting, hiring, conducting performance reviews, developing performance improvement plans, and professional development
• Ensure appropriate training tools are utilized
• Leads Restaurant Management team meetings at a minimum of every other week to communicate relevant operations information, e.g. seasonal products

Operational Excellence

• Create and maintain a people first culture in the restaurant
• Monitor, follow up and report training progress
• Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure Brand standards, recipes, systems and marketing windows are executed correctly
• Prepare, complete and follow up on action plans for remodels and new restaurant openings

Profitability

• Continuous assessment of profitability
• Provide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand standards, sales, marketing, and labor and food costs
• Drives sales by developing action plans to improve business
• Ensure tools and systems are in place to roll out new products, systems and processes

Key Competencies

Guest Focus

• Understands and exceeds guest expectations, needs and requirements
• Develops and maintains guest relationships
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results

• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others
• Sets, prioritizes and maintains focus on important activities
• Reads and interprets reports to establish goals and deliver results
• Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results

Problem Solving and Decision Making

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary
• Identifies root cause of a problem and implements a solution to prevent from recurring
• Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence

• Develops and maintains relationships with team
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
• Encourages collaboration and teamwork
• Leads others; negotiates and takes effective action

Building Effective Teams

• Identifies and communicates team goals
• Monitors progress, measures results and holds others accountable
• Creates strong morale and engagement within the team
• Accepts responsibilities for personal and team commitments
• Recognizes and rewards employee’s strengths, accomplishments and development
• Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

Conflict Management

• Seeks to understand conflict through active listening
• Recognizes conflicts as an opportunity to learn and improve
• Resolves situations using facts involved, ensuring consistency with policies and procedures
• Escalates issues as appropriate

Developing Direct Reports and Others

• Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills
• Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
• Provides challenging assignments for the purpose of developing others
• Uses coaching and feedback opportunities to improve performance
• Identifies training needs and supports resources for development opportunities

Business and Financial Acumen

• Understands guest and competition; translates and applies own expertise to address business opportunities
• Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change

• Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, adjust accordingly and set goals
• Understands, analyzes and communicates the key performance/profit levers and manages to these measures

Leading with Vision

• Sets clear, meaningful, challenging and attainable group goals and expectations that are aligned with those of the organization
• Drives a clear vision or sense of purpose and clearly communicates to the team
• Links mission, vision, values, goals and strategies to everyday work

Strategic Thinking

• Sees where current trends will lead, and how they may influence the organization’s direction
• Translates the vision for a program into clear strategies
• Thinks in strategic terms and can make the connection across functional teams

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