District Manager

Cleveland (OH), OH, US, 44130

Requisition ID: 860379 

Store #: E02343 Ops - Customer Svc - Admin FIELD 

Position:Full-Time

Total Rewards: Benefits/Incentive Information

This role will ideally be based in Cleveland, OH or Columbus, OH 

Vision Associates is the nation’s leading optical dispensary management & consulting company. Our mission is provide the highest level of service and integrity. Our extensive background in the optical industry enables us to provide solutions that promote growth and profitability. In partnership with our clients', our foremost objective is to deliver complete and comprehensive service that reflects our commitment to eye care excellence.

Everyday we feel inspired to ignite our passion for patient care. Our people work closely with doctors, learn from complex medical cases, and make a difference in patients' lives. We unleash the power of optical.

Vision Associates is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses.

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GENERAL FUNCTION

Drive and continuously grow/improve district revenue, profitability, patient experience, MD/OD practice relationships and Vision Associates value proposition by successfully assembling, developing and leading a high performance Optical Office team of Optical leads and Opticians, controlling expenses at or below budget, fulfillment of our mission and scheduling/attending/leading high impact/regular/recurring visits with MDs/ODs/Practice Administrators/Dispensing Offices within designated district. 

The District Manager assumes direct responsibility for the achievement of targets set for sales, collections, margin and EBITDA growth of their respective offices collectively.  This role works in partnership with the Regional Director to set goals, develop and execute strategies (sales, patient experience, Mission, account relationship, value proposition, etc.) to continuously deliver our targets, mission and account commitments.  This position develops, coaches, effectively trains, regularly visits and builds bench for, Dispensary Office Leads/Opticians and Floating Trainers, Float Opticians for their respective offices within their designated district.  District Managers actively and enthusiastically collaborate with peers, Vision Associates leaders, support teams, Essilor US and Worldwide cohorts on all continuous improvement programs, business model development programs (i.e. pilots, tests, new product launches, new tools, etc.) and ALL other initiatives as designated by the Vice President of Operations and Regional Director to improve performance, build account relationships and deliver on our Mission. 

MAJOR DUTIES AND RESPONSIBILITIES

• Accountable for delivery of their district sales, collections, margin and EBITDA targets collectively
• Builds and maintains high performance Optical Dispensary Office team and bench of qualifies candidates to fill vacated positions (Floating Trainers, Optical Floats and Office Opticians) necessary to cover all Office Dispensaries, new office openings and training at budgeted headcount and compensation levels
• Schedules and strives to conduct 4-day/week (Tuesday-Friday) Office visits into all Offices in their district on a regular/rotating basis. Ideally every Office is visited once every two weeks and ~20+ times annually (assuming 8 Office span of responsibility)
• Ensures EVERY possible effort to cover open Offices with Floating Trainer/Optical Float/ other Opticians to prevent District Manager cover an Office versus fulfill basic/most important function of conducting regular/rotating Office visits in their respective Districts. District Manager patient engagement during regular/rotating Office visits, especially during peak traffic times  is strongly encouraged
• Schedules (Quarterly), attends & participates in Regional Director office visits and leads/participates in practice meeting cadence with MD/OD/Practice Administrator/Essilor Leaders/Reps/etc. & leverages same to deliver District capture rate target, KPI targets, initiatives and Mission
• Closely monitors and coaches on patient experience opportunities observed during Office visits and communicated through patient survey tools (i.e. NPS) and MD/OD/Practice Administrator team 

BASIC QUALIFICATIONS

• Bachelor’s degree in business or related field
• 3 years multi-unit leadership in the Optical industry with successful AND progressing track record for growing revenue/margin/profit, patient experience, key account management value, Optician development, optical office best practices experience in $2.5+ million business.
• Optician licensure and/or Optician experience is a plus

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. 
 
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 ( (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com. 
  
We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.