District Manager - Storage Rentals of America

Become the newest member of our exciting team at Storage Rentals of America (SROA) as we redefine self-storage!

We are currently looking to add a District Manager with a winning attitude, outstanding leadership skills, and a proven track record of success to our growing portfolio!

The District Manager is responsible for the successful operation of multiple retail locations in a defined territory as well as managing and retaining a high-performing team of property managers.

Duties and Responsibilities

• Review property budgets and P&L statements with property managers to establish objectives that help drive property and company goals.
• Ensure each store achieves its targeted revenue projections.
• Research, define, and implement operational improvements, sales, and marketing programs in support of increased revenue growth.
• Manage payroll, repair, and maintenance expense budgets as well as oversight of property manager incentive program.
• Conduct regular property audits, ensuring properties are safe and meet all company operational standards.
• Manage delinquent tenant process including coaching teams to reduce delinquency rates and improve customer retention.
• Develop the skills of store managers to ensure maximum profit potential.
• Ensure that team members demonstrate sales-focused and customer-centric behaviors when interacting with our customers.
• Motivate, train, and develop all associates in each store, focusing on excellent customer service, rapport building and sales functions including cross and up-selling.
• Provide a welcoming environment to customers through effective facility maintenance and labor and vendor management.
• Respond to customer inquiries in a timely manner and address their concerns quickly.
• Maintain a high level of orderliness throughout the stores by means of exemplary leadership.

Qualifications

• Associates Degree in a related field or equivalent combination of education and experience.
• Previous multi-unit storage management experience.
• Minimum of 5 years in a supervisory position.
• Proven leadership experience in hiring, training, and retaining teams of hourly employees.
• Ability to visit multiple properties within a district.
• Strong financial, analytical, and time management skills.
• Proficient with Word and Excel and web-based systems.
• Proven results with the ability to drive revenue and control expenses to budget.
• Ability to use tact and diplomacy to maintain harmonious relationships with customers and co-workers in person, in writing, and over the phone.
• Ability to work weekends and holidays as needed.

Working Conditions

Office environment during regular business hours Monday – Friday and other hours as needed. Frequent travel to assigned properties.

Physical requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

• Ability to lift 50 lbs. regularly.
• Ability to walk and stand for extended periods of time.
• Ability to reach, push, pull, kneel, bend and lift.
• Ability to perform cleaning and light maintenance indoors and outdoors.
• Manual hand dexterity required to operate computers, copiers, and complete paperwork.
• Ability to navigate various websites and industry software programs.
• Ability to type and communicate effectively in email.
• Ability drive company vehicle within market and travel on company business as needs dictate.

Direct Reports

• Property Manager
• Associate Managers
• District Team Lead

This job description may be changed to include new responsibilities and tasks or change existing ones as management deems necessary.