District Manager - Brosnon Security Solutions

Summary: 

The District Manager (DM) will report to the Regional Manager (RM) and communicate any action plans that may impact the customer. The District Manager is responsible in delivering service to the client, while continuously improving the client relationship, ensuring quality assurance, and contract compliance. The DM is also responsible for the accuracy and completion of the weekly schedules. The DM supervises the Regional Account Mangers and directs a team of Field Supervisors within their designated market. The DM is also responsible for client management level interaction within their market, reporting any relevant information to the RM and necessary BRC Function leaders. 

Responsibilities: 

• Ensures vehicles are properly maintained and may administer training when required, with the assistance of the logistic specialist and operations manager. 

• Recognize and cultivate new business opportunities within their assigned market. 

• Deliver high quality customer service through regular contact with clients and evaluates service quality to initiate corrective action when necessary. 

• Meets regularly with client for status updates and addresses any actual or potential problems. 

• Identify opportunities and execute plans to improve client satisfaction and retention. 

• Interact with all levels of management to ensure successful daily operations are met. 

• Document, revise and advise action plans to improve scheduling performance and function as it pertains to overtime. 

• Conduct regular site visits to customer locations to ensure employees are maintaining high code of conduct. 

• Provides input into termination, compensation, and promotion decisions. 

• Proficient in web-based applications, computer systems and programs (Microsoft Word, Excel and PowerPoint), to effectively edit and create reports, database entries and presentation materials. 

• Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement. 

• Maintain confidentiality of all information and data. 

• Oversee Regional Account Managers while reporting to the regional manager. 

• Address any issues, provide feedback to ensure that the needs of each individual officer and/or client are heard and are being met 

• Additional duties may be assigned, and functions may be modified, according to business necessity. 

Qualifications: 

• Minimum of 3 years of Progressive Management Experience in Private Security Industry 

• Former Military or LEO (Honorable Discharge) 

• WinTeam and ADP Experience 

• Training Development and Delivery 

• State Security Regulations and Compliance Knowledge 

• Large Event Security Leadership 

• Proposal Review and Writing 

• High Level Market Familiarity 

• Effective Negotiation Skills 

• New Business Recognition and Development