DISTRICT MANAGER - Phoenix Market - Sally Beauty Holdings

Overview

Job Title: District Manager- Sally Beauty

Essential Function

The District Manager is responsible for leading the internal and external customer experience to drive sales results and all KPIs. They are also responsible to ensure all company processes and practices are adhered to. They are the linchpin of the field organization between strategy and execution.  Strong working relationship with all Business Partners.  Maintains a strong level of business literacy about the region and SBH financial position, its midrange plans, its culture and its competition.

Primary Duties

30% Brand: Provides leadership to deliver an exceptional customer experience which maximizes sales/KPIs and drives customer loyalty in assigned stores. Emphasis placed on both the in-store selling model and a channel agnostic approach to exceed expectations. Understands the competitive landscape by observing and studying the competition to learn about current initiatives/strategies shares insights with relevant business partners and supervisor. Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, etc. 

30% People: Develops and maintains recruitment, training, motivation and discipline programs to drive results and builds and maintains a talent pool of future leaders. Active on LinkedIn and all digital networking platforms and social networks, possesses a strong network of external candidates to fill positions when required. Assesses Store Managers to determine talent opportunities and impact on store performance. Consistently engages direct reports regarding their own strengths and opportunities while leveraging IDP. Ensures that the Store Managers engage and develop their teams. Builds strong working relationships with all business partners.

20% Safety/Loss Prevention: Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed, including all social distancing practices. Responsible for protecting company assets by ensuring all procedures are being followed in store as they relate to shrink, damages, banking, etc. Analyzes and utilizes all available reporting.  Ensures stores are compliant with all HAZMAT training and execution.

20% Operations: Drives the execution of all company processes through training, management, analysis and continuous improvement. Actively manages and leverages payroll and manages other controllable expenses such as supplies, travel, etc. Ensures all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS). Responsible for the Real Estate as it relates to site feedback, re-locations, new stores, and store closings. Utilize technology and all company tools to drive results. Sally only- Works in partnership with Operations Business Partner. 

Knowledge, Skills and Abilities

• High School Diploma or equivalent. Prefer College Degree but not required.

• 5+ years’ experience in business, management and/or merchandising experience

• Requires specialty retail or trade knowledge, problem solving and driving associate engagement

• Multi-Unit or Big Box Retail Management experience preferred.

• Thorough knowledge in selection of top candidates, sourcing and education

• Thorough knowledge of inventory management strategies, merchandising techniques and systems, including sales promotion activities of the Stores

• Ability to plan, organize, lead and control

• Ability to recognize, analyze, and quantify market trends

• Understanding and communicating the competitive landscape to drive local segmentation 

• Understanding of assigned store capabilities and growth potentials

• Ability to travel extensively and frequently including overnights and weekends to attend national sales meetings, beauty shows, and sales operations meetings.

Competencies 

The below competencies represent the core of what a District Manager must possess.

SBH LEADERSHIP COMPETENCIES

GROW YOURSELF

COMPETENCY DEFINITION KEY CONCEPTS

Passionate Learner Desire to grow and learn  Owns personal development/Self-motivated

Open to and seeks a wide range of inputs/Humble learner/ Shares learning with others

Learning Agility/Learning mindset/Intellectual Curiosity

Innovative/Creative/Strives for continuous improvement

Flexible & Agile Adapter Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations Takes initiative in ambiguous situations

Deals with change/ Tolerates stressful situations well

Follow-through/Perseverance

Works  independently/Prioritizes effectively

GROW THE TEAM AND CULTURE

COMPETENCY DEFINITION KEY CONCEPTS

Talent Builder Builds competent, diverse teams by hiring, developing, motivating and coaching talent and prepares for future success Builds diverse teams/Develops teams Delegates/Coaches/Mentors Evaluates/Differentiates

Holds people accountable

Empowers/Motivates/Recognizes/Rewards

Effective Communicator Expresses information in a candid, straight forward way. Creating an engaging and inviting open environment Effectively listens/Non-hierarchical in style/Humility Relevant/

Concise message/Intended meaning easily understood/

Courageous Persuasive/Influencing/Inspiring/Negotiates well

Builds trust to promote candor and openness

Team Builder Develops strong partnerships and engages with associates at all levels and across different functions/segments within the company Teamwork/Builds trusting relationships Respect/Collaboration/

Prioritizes partnerships Values differences/Inclusiveness

Relishes diversity of thought and input

Customer Focused Partner Understands and works to meet the needs of external and internal customers Transparency/Accessibility/Humility Accountable to the customer

Seeks, accepts, acts on feedback to improve customer Experience

 GROW THE BUSINESS

COMPETENCY DEFINITION KEY CONCEPTS

Strategic Thinker Demonstrates vision and broad

perspective to drive business performance Sets direction/Long-term focus Visionary/Balances 

short-term with long-term Embraces and knows risks and competition

Big Picture Thinker Understands relevant business concepts and processes and aligns with larger organization Leads change inclusively and effectively

Business acumen

“Big picture” thinking/Systems thinking

Anticipating future trends

Results Driver Executes and adapts plans, follows through on commitments and keeps up with pace of the business. Not afraid to innovate Prioritizing/Planning/Scheduling

Efficient time management/Results oriented Attention to detail/Follow-through/Demonstrates grit Looks for continuous improvement

Problem Solver & Decision Maker Analyzes information and objectively evaluates alternatives to make sound decisions

Judgment/Reasoning/Decisiveness Draws inferences/Innovation

Summarizes Information and data to inform decisions

Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor

Task Level High Departmental/Division Level High

Project Level High Consultative Level High

The amount of discretion or freedom this position has

Strict Adherence to Guidelines

Interprets and Adapts Guidelines

Develops and Implements Guidelines

Working Conditions /Physical Requirements

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The position requires some physical exertion such as long periods of standing. Extensive travel required.