District Manager - Jamba
San Jose, CA 95125
About the Job
Job Description
Title: District Manager (DM)
Department: Operations
Reporting
Relationship: Vice President, Operations
Primary Role:
The
District Manager leads overall operation of eight or more stores as assigned by
the VP of Operations. Responsibilities
include people leadership, talent development, sales performance, profit and
loss management, community engagement, brand excellence and legal
compliance. Successful DMs are servant
leaders who relentlessly focus their teams on the guest experience. They use every point of engagement to coach
best practices and connect our actions to Vitaligent values.
Essential Functions:
·
Builds a team of GMs with the willingness and
ability to operate our stores with discipline and lead according to our values. This may include recruitment from outside the
company, however most GMs should be promoted from within Vitaligent, putting a
premium on development and retention of talent. Provides regular performance feedback to GMs.
·
Teaches, coaches and models Vitaligent best
practices and values. Maintains a
positive learning environment where it’s safe to make correctable mistakes on
the journey. Uses brand tools and Vitaligent training resources to empower
employees at every level to earn new responsibilities. Builds a bench of AGM-
and GM-ready team members.
·
Through a focus on the guest experience, executes
campaigns, product launches and promotional efforts with excellence. Leverages
brand loyalty programs, digitally enabled ordering and third-party delivery services
to drive more frequent guest transactions.
·
Uses available tools to engage the community directly
and market the business locally. Takes
advantage of new store openings and store refreshes to build awareness and
trial with new and lapsed guests.
·
Ensures financial accountability of the stores, including
management of prime (COGS and Labor) and other controllable costs. Plays an
active role in building the district’s annual Sales and Controllable Profit budgets.
·
Conducts routine audits and evaluations for operational
and administrative excellence, legal and regulatory compliance, and overall
health of Vitaligent culture (especially the servant leadership mindset). Uses guest feedback, guest satisfaction data,
third party mystery shops and food safety audits to strengthen the business.
·
Maintains a safe work environment and adhere to
all brand safety standards. Ensures that employees adhere to all Vitaligent
policies and procedures. With support
from Vitaligent HR, uses formal corrective action processes to aid in performance
improvement and address policy violations.
Essential Skills:
·
Resilient and Adaptable: reacts to change,
ambiguity, and uncertainty with openness and confidence; leads swiftly and
effectively; seeks new experiences to develop his/her capabilities; solicits
and acts on feedback.
·
Demonstrates Accountability: accepts
responsibility for one’s own performance/actions; follows through on
commitments with a sense of urgency; acts with Integrity.
·
Communicates Effectively: listens attentively
and with empathy to concerns expressed by others; tailors message to the
audience; encourages others to express their views, even unpopular ones.
·
Develops Talent: Gives clear, constructive,
and individualized feedback; provides challenging assignments to elevate
individual growth and maximize talent; willingly shares expertise and
experience with others; identifies and takes action quickly when full potential
is not being realized or performance is not meeting expectations.
·
Serves and Inspires Others: Conveys trust in
people's ability to do the job; creates a feeling of energy, significance, and
personal investment; inspires others to excel; rewards and recognizes great
performance.
·
Drives for Results: Fosters a
sense of urgency to achieve goals and a commitment to create a guest-focused
environment; takes initiative to proactively address critical issues.
Requirements:
·
Must be at least 18 years of age.
·
At least 5 years of food service/retail
management experience.
·
Minimum 12 months multi-unit management
experience with a food or retail company.
·
Must be able to work 45-50 hours per week,
with flexibility to vary work times based on the needs of the business
(includes early mornings, late evenings and weekends).
·
Must meet requirements of the company’s automobile
policy and have access to a reliable vehicle.
Job Conditions:
Work Environment:
When working in the
stores, this job entails frequent exposure to high temperatures and extreme
cold. There is frequent contact/immersion of hands in water and sanitation
solutions; as well as contact with produce items, dairy products, and frequent
allergen-related items such as nuts, citrus, peanut butter, etc. This job typically entails visits to one or
more stores daily, and administrative tasks at either the start or end of the
day.
Physical Demands:
The physical
demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. While performing the duties of this job, the
employee is regularly required to talk, hear, and stand. The employee is
frequently required to reach, bend, stoop, scoop, pour, carry, push, and lift
objects up to 40lbs. There is substantial repetitive motion of the wrists,
hands, and fingers. Must be able to maneuver in walk-in coolers and freezers.
Must be able to transfer inventory and supplies to and from a vehicle.
This
job description is not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities that are required of the employee for
this job. Duties, responsibilities, and activities may change at any time, with
or without notice.
Vitaligent is a holding company focused on promoting health and happiness in each relationship - our guests, team, families, and community. Our focus is on wellness, fresh juices & smoothies and healthy meal options. Vitaligent owns 75+ Jamba Juice stores across the United States.