District Operations Sales Manager - Watts Water Technologies Inc

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

The District Operations Manager will be responsible for overseeing project start-up, commissioning, and after-market activities within a specific geographic district for Taft Engineering including Watts Applied Solution’s projects and customers. The District Operations Manager works closely with the District Sales Manager to ensure proper installation and operation of Taft Engineering supplied equipment and Watts Applied Solutions products. The District Operations Manager will build strong relationships with installing contractors, service contractors and end-users within the geographic district. The District Operations Manager must demonstrate the drive and creativity to dominate current markets, capture new markets and grow sales, while delivering a value differentiator to our existing and new customers.

PRINCIPAL RESPONSIBILITIES AND DUTIES

• Build and sustain strong customer relationships to enhance revenue growth.
• Conduct start-ups, commissioning and system troubleshooting services on existing and new projects.
• Lead hands-on coaching for contractors and engineers on Watts Applied Solutions products and projects.
• Lead on-site training programs on equipment with customers and contractors.
• Develop expertise in the local application, installation, operation, and troubleshooting of Taft Engineering and Watts Applied Solutions Products.
• Report regularly on customer satisfaction metrics and communicate effectively with the support and customer service team.
• Identify, educate, and mentor new after-market resources and partners.
• Remain current with industry trends and product updates.
• Monitor competitor activity and adjust strategies as needed.
• Maintain superior levels of customer satisfaction.
• Foster and sustain strong relationships with key clients.
• Analyze and manage expenses to ensure alignment with budget constraints.

EDUCATION/EXPERIENCE:

• Bachelor's degree in engineering preferred or equivalent industry related experience.
• 7 years minimum superior levels of customer satisfaction in an Operations and Service/Aftermarket.
• Strong business development experience.
• Strong technical knowledge of boiler systems and service and repair businesses.
• Experience in CRM and service-related software.

Salary Range:  $115,000 - $138,000 per year

Additional compensation:   20% Sales Incentives

MANAGEMENT/SUPERVISION:

This position has no direct reports, but leads teams, directs activities of team members by establishing priorities, monitoring progress, and assessing the work of team members towards goals and objectives. The ideal candidate will demonstrate leadership abilities.

REQUIRED SKILLS       The District Operations Manager role requires a unique set of skills, including leadership, strategic thinking, project management skills, and excelling interpersonal, communication and presentation skills. You must work well in a team environment and be motivated and passionate about technical sales and customer support.  Most travel will be local, but there would be occasional requirements (<15%) to travel outside of the district for training and promotional events, as well as corporate meetings. If you are passionate about driving sales, providing world-class customer service while achieving results for a world-class manufacturing company, this role offers exciting challenges and opportunities for career growth.

PHYSICAL DEMANDS    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

                                                                                                                                      

• While performing duties of the job, employee is required to sit; stand; walk; use hands to handle objects, tools, or controls; reach with hands and arms; talk and hear.
• Employee will occasionally lift and/or move up to 25 pounds. 
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT   The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

               

• Office working environment.
• The noise level is minimal.
• Required to wear safety glasses and utilize other safety equipment as required while present on the shop floor.

Watts in it for you:

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.